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Sales & Order Management Coordinator - Work from Home / Dayshift

1 hour, 1 minute ago
Philippines
Full-time
Junior
Sales
Sales and Business Development
Email Marketing ERP NetSuite Shopify
Apply Now
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016
View All Jobs 27

Description

  • Coordinate 10–20 customer orders daily across multiple sales channels, ensuring accuracy and timely fulfilment.
  • Process and enter orders into the ERP system, including orders from non-integrated websites.
  • Serve as the primary point of contact for customers from order confirmation through delivery.
  • Coordinate with courier partners to arrange dispatch, track shipments, and resolve delivery issues.
  • Provide customers with regular updates on order status, lead times, and tracking information.
  • Maintain and update customer and product master data across ERP and web platforms.
  • Support data flow between websites, ERP systems, and logistics operations.
  • Perform data enrichment tasks such as maintaining freight dimensions and product information.
  • Work with sales, operations, and warehouse teams to ensure efficient order fulfilment.
  • Follow up with customers and suppliers to support on-time delivery and customer satisfaction.
  • Assist with basic marketing administration, including email campaigns and content coordination where needed.
  • Support administrative processes across the order-to-delivery workflow and identify efficiency improvements.

Requirements

  • Bachelor’s degree in Business, Commerce, Supply Chain, Marketing, or a related field is preferred.
  • 2–4+ years of experience in Sales Coordinator, Customer Service, or Order Management roles within a product-based or e-commerce environment.
  • Proven experience handling high-volume order processing, ideally 10+ orders per day.
  • Experience using ERP systems such as MYOB, NetSuite, or similar for order entry and data management.
  • Exposure to e-commerce platforms such as Shopify or Neto, especially in partially integrated environments.
  • Strong understanding of logistics coordination, including courier management and delivery workflows.
  • Excellent written and verbal communication skills.
  • High attention to detail and accuracy in data entry and order processing.
  • Strong organisational and time management skills with the ability to manage competing priorities in a fast-paced environment.
  • Comfort working across multiple systems and manual workarounds where integrations are limited.
  • Basic marketing administration or email marketing support experience is advantageous but not essential.
  • Proactive, solutions-focused approach with the ability to work independently and take ownership of outcomes.
  • Strong interpersonal skills and the ability to collaborate across sales, operations, and logistics teams.

Benefits

  • Work from home Monday to Friday, 7:00 AM–4:00 PM PHT, with daylight saving adjustments.
  • HMO coverage with 2 free dependents and medical reimbursements.
  • Government-mandated benefits.
  • Work-from-home allowances.
  • Opportunities to work with leading companies in Australia and beyond.
  • Training programmes for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on growth and success.

Interested in this position?

Apply directly on the company website

Apply Now

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