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Traveler Care Specialist, Luxury Travel (Customer Service, Sales)

1 hour, 39 minutes ago
Argentina, Brazil, Colombia, Costa Rica
Contract
Lead
Customer Support
Customer and Technical Support
Apply Now
Zicasso

Zicasso

Zicasso is an online luxury travel referral service that connects discerning travelers with the top 10% of travel specialists, allowing them to receive customized itineraries tailored to their preferences and needs.

Consumer Services
51-250
Founded 2006
View All Jobs 6

Description

  • Provide exceptional customer service by taking ownership of traveler inquiries across phone, live chat, messaging, and email.
  • Build trusted, long-lasting relationships with luxury travelers to understand their needs and exceed expectations.
  • Guide travelers through how Zicasso works and help convert general inquiries into destination-specific trip requests.
  • Support inquiry conversion by explaining consultation value, product knowledge, and Zicasso’s matching service.
  • Collaborate cross-functionally with Partnerships, Product, and Marketing to improve the client experience and resolve issues.
  • Partner with Care Team leadership on projects and initiatives to solve problems and create innovative solutions.
  • Use data, analytics, and technology to improve customer success and support lead performance.
  • Coach and mentor team members as needed.
  • Support international travelers in English and work rotating weekend shifts as part of a 5-day workweek.

Requirements

  • Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations for luxury tours or hotels.
  • Relevant experience may include tour leader, tour director, hotel front desk, client relations, or guest services.
  • Extensive experience traveling abroad and strong curiosity about international destinations.
  • Strong customer service skills and comfort with telephone-based work.
  • Excellent fluency in oral and written English.
  • Highly adaptable communication style and the ability to work with different traveler behaviors.
  • Comfort with technology and the ability to quickly learn new software.
  • Thorough knowledge of Google Workspace (Docs, Sheets, Slides) is preferred.
  • Strong organizational skills and attention to detail with a focus on error-free work.
  • Availability to work flexible hours, including weekends, evenings, and holidays.
  • Bachelor's degree or higher is preferred.
  • Must be able to work from outside the United States, with a strong preference for candidates based in Argentina, Costa Rica, Brazil, and Colombia.

Benefits

  • Fully remote work from your home base.
  • Flexible hours that support work-life balance.
  • Learning and development annual stipend.
  • Two company-sponsored business trips each year to international destinations served by Zicasso.
  • Innovative, fast-paced, collaborative culture that values diverse voices and opinions.

Interested in this position?

Apply directly on the company website

Apply Now

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