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Salesforce and Revenue Operations Specialist Administrator

1 month, 1 week ago
Spain, Bulgaria, Albania, Greece, Portugal, Armenia
Full-time
Junior
Sales Operations
Data Science and Analytics
CRM JIRA NetSuite Salesforce Salesforce Apex
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Omilia

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services
251-1K
Founded 2002
$20M raised
View All Jobs 17

Description

  • Manage day-to-day Salesforce configuration, maintenance, support, and continuous improvement.
  • Implement and maintain Salesforce features such as Flows, fields, Lightning pages, dynamic layouts, actions, custom objects, record types, approval processes, dashboards, and reports.
  • Administer users, licenses, roles, and permissions, including new user setup and deactivation.
  • Gather stakeholder requirements and translate them into scalable Salesforce solutions aligned with business needs.
  • Manage sandbox environments, testing, deployment, and release-related updates.
  • Troubleshoot Salesforce issues and serve as the primary point of contact for user support.
  • Ensure data quality, security, and CRM hygiene through audits, validation rules, automations, and best-practice enforcement.
  • Partner with Sales and Partner Enablement teams to deliver onboarding, ongoing training, and user support for Salesforce and other RevOps tools.
  • Create and maintain user-friendly training materials, tutorials, reference guides, and technical documentation.
  • Build and maintain reports and dashboards for leadership and department stakeholders, and analyze KPI trends to improve sales processes.

Requirements

  • Degree in Business Administration, Economics, Technology, or a similar field.
  • 2-3 years of hands-on Salesforce administration experience.
  • Strong mastery of Salesforce; Admin or Advanced Admin certifications are strongly preferred but not mandatory.
  • Demonstrated proficiency with Trailhead badges or Superbadges.
  • Experience implementing Salesforce Flow, fields, Lightning pages, dynamic layouts, actions, Products & Price Books, custom objects, email alerts, custom settings, record types, approval processes, dashboards, and reports.
  • Experience with Salesforce analytics, reports, and dashboards.
  • Proficiency in Salesforce sharing and security, including roles, profiles, permissions, OWD, and sharing rules.
  • Experience with sandbox testing and deployment.
  • Nice to have: Salesforce Developer or Apex knowledge.
  • Nice to have: Experience with broader Salesforce ecosystem tools such as Revenue Cloud, Data Cloud, Marketing Cloud, or Agentforce.
  • Nice to have: Experience with third-party integrations such as Jira, NetSuite, Gong, ZoomInfo, and Salesforce Mobile App configuration.
  • Excellent communication, collaboration, and teamwork skills.
  • Strong analytical skills, attention to detail, and a proactive, business-oriented mindset.
  • Ability to work independently in a fast-paced environment with high accountability and adaptability.
  • Strong presentation, training, and English written/verbal communication skills.

Benefits

  • Remote opportunity.
  • Fixed compensation.
  • Long-term employment with vacation days.
  • Professional development support, including courses and training.
  • Opportunity to work on cutting-edge technology products with global impact in the service industry.
  • Collaborative, fun-to-work-with colleagues.
  • Apple gear provided.
  • Equal opportunity employer with a diverse and inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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