Channel Sales Support Agent (Reseller)

2 hours, 4 minutes ago
Full-time
Junior
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Act as the main point of contact for US and Canadian partnership teams and respond to inquiries within agreed SLA timeframes.
  • Build and maintain strong working relationships with resellers, contractors, and sales teams.
  • Provide product knowledge, pricing information, sales collateral, and technical guidance.
  • Coordinate with internal teams to resolve sales inefficiencies and remove blockers.
  • Identify recurring issues and partner with management to implement lasting solutions.
  • Provide phone and in-person support when needed.
  • Maintain and update sales documentation, playbooks, and resource libraries.
  • Process commission calculations for US and Canadian sales teams in coordination with finance.
  • Keep systems and information current so teams have the resources they need.

Requirements

  • 1–2 years of experience in sales support, channel management, technical support/implementation, or customer service.
  • Experience with CRM systems such as Salesforce, HubSpot, or similar tools.
  • Proficiency in Google Workspace and AI tools.
  • Familiarity with B2B sales processes and sales cycle management.
  • Basic understanding of sales reporting and analytics.
  • Experience working with self-employed contractors, distributors, sellers, or channel partners (preferred).
  • Ability to work full-time Monday–Friday, 9:00 AM–5:30 PM, with flexibility as needed.
  • Ability to work in a remote-first environment with minimal travel.
  • Access to a computer, headset, and necessary software provided by the employer.

Benefits

  • Remote-first work environment with office optional.
  • Full-time schedule with some flexibility required.
  • Minimal travel expectations.
  • Computer, headset, and necessary software provided.
  • Market-based pay with location-adjusted salary zones.
  • Target variable compensation included in the posted salary ranges.
  • Access to Block benefits including medical insurance, flexible time off, retirement savings plans, and modern family planning.

Interested in this position?

Apply directly on the company website

Apply Now

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