Revenue Operations (RevOps) Manager - Pipeline & Delivery

8 hours, 23 minutes ago
Full-time
Mid Level
Project and Program Management
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Manage Wing’s active pipeline from sales handoff through successful client launch.
  • Monitor pipeline health, aging accounts, bottlenecks, capacity constraints, and at-risk timelines.
  • Coordinate handoffs and execution across Sales, Customer Success, Talent Acquisition, Staffing, Onboarding, Training, Operations, Finance, and specialized teams.
  • Validate client requirements, staffing needs, timelines, and expectations before downstream execution.
  • Oversee recruitment, candidate presentation, client selection, staffing progress, and decision timelines.
  • Confirm onboarding and launch readiness, including staffing, documentation, equipment, access, training, schedules, and client requirements.
  • Serve as the first operational escalation point, assigning owners and monitoring corrective action through resolution.
  • Establish pipeline SLAs, enforce accountability, and escalate recurring breaches or blockers.
  • Produce weekly and monthly pipeline health reports covering velocity, aging, staffing timelines, projected launches, revenue activation, and capacity.
  • Improve workflows, handoffs, CRM architecture, automation, escalation protocols, and process documentation.

Requirements

  • Strong experience in operations, program management, revenue operations, staffing operations, customer success operations, or a similar environment.
  • Experience managing complex, high-volume workflows involving multiple departments.
  • Strong analytical, problem-solving, stakeholder management, and follow-through skills.
  • Strong understanding of SLAs, workflow management, escalation management, and process optimization.
  • Ability to constructively challenge teams and drive accountability.
  • Strong written and verbal communication skills.
  • Experience with CRM, project management, reporting, and workflow management platforms.
  • Ability to interpret operational data and turn findings into actionable recommendations.
  • Able to travel to the Philippines as required.
  • Experience in BPO, outsourcing, staffing, recruitment, SaaS, or service-based organizations preferred.
  • Experience managing client implementation or fulfillment pipelines preferred.
  • Familiarity with HubSpot, ClickUp, Power BI, or similar systems preferred.
  • Experience designing SLAs, dashboards, workflow automation, or operational governance preferred.

Interested in this position?

Apply directly on the company website

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