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Head of Post-Sales Operations

40 minutes ago
Hong Kong
Full-time
Executive
Sales Operations
Project and Program Management
ClickUp CRM HubSpot Power BI
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 424

Description

  • Manage the active post-sales pipeline from handoff through launch and stabilization, maintaining accurate statuses, owners, actions, and deadlines.
  • Monitor stalled, delayed, blocked, and at-risk accounts; coordinate resolutions and escalate issues through completion.
  • Validate sales-to-operations handoffs, including role requirements, client expectations, staffing needs, timelines, and special conditions.
  • Oversee recruitment, staffing, candidate presentation, client decisions, replacements, and fulfillment timelines.
  • Coordinate onboarding and launch readiness across staffing, documentation, equipment, access, training, schedules, and client requirements.
  • Establish pipeline SLAs, operating cadences, accountability practices, escalation protocols, and clear ownership.
  • Build dashboards and deliver weekly and monthly reporting on pipeline health, aging, capacity, bottlenecks, risks, projected launches, and revenue activation.
  • Identify process gaps, duplicated work, unclear ownership, and automation opportunities; improve CRM architecture and operational workflows.
  • Prototype workflow solutions using AI-assisted tools and partner with engineers and product managers to deliver production-ready tools.
  • Coordinate Sales, Customer Success, Talent Acquisition, Staffing, Onboarding, Training, Operations, Product, Finance, and support teams.

Requirements

  • Experience in operations, program management, revenue operations, staffing operations, or customer success operations.
  • Experience working in startups and consulting, with comfort operating in ambiguity and at high speed.
  • Strong cross-functional judgment across Sales, Customer Success, recruitment, staffing, and operations.
  • Hands-on, high-volume execution style with meticulous attention to detail and strong written and verbal communication.
  • Experience defining SLAs, managing workflows and escalations, enforcing accountability, and improving operational processes.
  • Strong stakeholder management, follow-through, analytical thinking, and problem-solving skills.
  • Technology fluency with CRM, project management, reporting, workflow management, and AI tools.
  • Ability to operate at leadership level and make decisions without excessive escalation; the role reports to the CEO.
  • Ability to travel to the Philippines as required.
  • Experience in BPO, outsourcing, staffing, recruitment, SaaS, or other service-based organizations is preferred.
  • Experience managing implementation or fulfillment pipelines and working across sales, operations, recruitment, and customer success is preferred.
  • Experience building dashboards, CRM workflows, automation, or operational tooling; familiarity with HubSpot, ClickUp, Power BI, or similar systems is preferred.
  • Exposure to APAC markets is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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