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Head of GTM Systems & AI (m/f/d)

51 minutes ago
Germany
Full-time
Executive
Sales Operations
Artificial Intelligence and Machine Learning
CRM Salesforce
Apply Now
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised
View All Jobs 37

Description

  • Own the internal AI operating model for GTM, including skills, agent evaluations, cost, adoption, and ROI.
  • Define the long-term GTM systems architecture across CRM, marketing automation, and customer success tooling, including build-versus-buy decisions.
  • Translate ambiguous business problems into prioritized, feasible solutions and estimate their cost and impact.
  • Lead and coach five senior individual contributors across Salesforce, marketing/BDR, customer success systems, and web operations.
  • Set standards for documentation, testing, deployment, and operational quality.
  • Manage vendor evaluations, quarterly keep-or-kill reviews, and renewals across the commercial technology stack.
  • Partner with Data, Enablement, Security, Finance, and commercial leaders on strategy and execution.
  • Drive adoption and change management for new GTM capabilities across distributed teams.
  • Ship AI agents connected to business data, with defined owners, success measures, and measurable business outcomes.
  • Create a 12–18 month roadmap and demonstrate the capacity and efficiency gains generated by the team.

Requirements

  • 5+ years of experience in GTM systems, agentic or AI workflow products, revenue technology, enterprise SaaS, technical product management, consulting, or a related field.
  • Experience designing and shipping reliable, scalable systems that address ambiguous business problems and use AI where appropriate.
  • Fluency with modern GTM technologies, including Salesforce, marketing automation, enrichment, routing, attribution, lead-to-quote, billing, or customer lifecycle tools.
  • Deep Salesforce expertise is preferred.
  • Experience building AI agents, LLM-based plugins or skills, business-system connectors, and agent evaluation frameworks.
  • Ability to define KPIs, run experiments, and use data to prioritize investments and measure pipeline, conversion, efficiency, and revenue impact.
  • Strong strategic alignment, executive communication, change management, and stakeholder collaboration skills.
  • Experience conducting vendor evaluations end to end.
  • Ability to establish quality standards and coach senior individual contributors in fast-moving, ambiguous environments.
  • Fluent English at US/UK level or equivalent B2 French proficiency.

Benefits

  • Base salary, variable compensation, and equity.
  • Work-from-home perks, medical insurance, and gym subscription.
  • One month of parental leave for the second parent.
  • Flexible hours and the option to work fully remotely from anywhere in Germany.
  • Six employee resource groups covering mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.
  • Equal opportunity workplace committed to diversity, equity, and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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