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Talent Pipeline - Technical Support & Customer Success

2 months, 3 weeks ago
India
Full-time
Mid Level
Customer Success
Customer and Technical Support
AWS Azure Bash CRM Datadog Docker Elasticsearch GCP Kubernetes PowerShell Python Salesforce SIEM Splunk SQL TCP/IP
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Sumo Logic

Sumo Logic

Sumo Logic offers top-tier cloud monitoring, log management, and Cloud SIEM tools for web and SaaS apps, empowering businesses with real-time insights and high-quality software delivery.

Internet Software & Services
251-1K
Founded 2010
View All Jobs 14

Description

  • Provide customer support and technical troubleshooting for cloud-native, observability, and security-related issues.
  • Manage customer renewal cycles and help identify expansion opportunities in a SaaS environment.
  • Guide customers proactively toward value and long-term success with the platform.
  • Resolve incidents and deliver technical guidance across log analytics, observability, and cloud platforms.
  • Work independently during night shifts aligned to US hours.
  • Collaborate with customer-facing teams to build loyalty, trust, and customer impact.
  • Stay ready to be matched to upcoming openings as future roles become available.

Requirements

  • Experience in SaaS, subscription-based platforms, or technical support roles.
  • Strong communication, empathy, and problem-solving skills.
  • Familiarity with Salesforce, Gainsight, Zuora, Clari, or similar CRM/customer success tools.
  • Technical acumen in logging systems, cloud platforms such as AWS, GCP, or Azure, SIEM, scripting, or observability tools.
  • Comfort working night shifts (US hours) and independently in a fast-paced environment.
  • Curiosity and eagerness to learn new tools and technologies.
  • Experience with Python, Bash, SQL, or PowerShell is preferred.
  • Experience with Sumo Logic, Splunk, DataDog, Elastic, Docker, Kubernetes, TCP/IP, or syslog is preferred.

Benefits

  • Remote-first role with #LI-Remote indicated.
  • Bonus or commission eligibility for certain roles.
  • Equity awards for eligible roles.
  • Benefits offerings included with compensation.
  • Opportunity to be considered for multiple role types and levels as openings arise.

Interested in this position?

Apply directly on the company website

Apply Now

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