Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services

Industrials

5K-10K (5866)

Founded 2007

55 open positions

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Cloud Architect - Productivity (Google Workspace/O365)

1 hour, 47 minutes ago

United States

Full-time

Senior

Customer Success

DevOps and Infrastructure

AWS Azure GCP Generative AI Kubernetes PowerShell

Apply Now

Zendesk

Professional Services

5K-10K

Founded 2007

View All Jobs 55

Description

Act as a trusted technical advisor to customers on email flows, migrations, security, user management, device management, and systems integration.
Support customer implementation of Google Workspace or O365/Azure AD solutions.
Troubleshoot licensing issues, domain verification, email routing, and mail-flow problems.
Conduct training sessions for system administrators and other stakeholders.
Create and deliver best-practice recommendations, tutorials, blog articles, sample code, and technical presentations.
Support the sales team as the technical expert on customer-facing calls.
Communicate effectively in video meetings, technical reviews, and onsite delivery activities.
Advise customers on security best practices and legacy mail system migrations to the cloud.

Requirements

5-10 years of hands-on experience as a core IT systems administrator.
Hands-on experience administering Google Workspace.
Hands-on experience administering O365/Azure applications.
At least 2 years of customer support experience.
Experience with several change management projects.
Experience writing scripts and using command-line tools with the Google Workspace API and/or PowerShell for O365.
Strong customer-facing communication and social skills.
Experience with MS-Exchange on-premises (preferred).
Experience with LDAP or Microsoft Active Directory (preferred).
Willingness to learn new technologies and share knowledge internally and with the broader tech community.

Benefits

Unlimited vacation.
Flexible working options and remote work.
Health insurance.
Parental leave.
Employee stock option plan.
Home office allowance.
Professional development stipend.
Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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