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Director, Partner Success

1 month ago
United States
Full-time
Lead
Customer Success
Customer and Technical Support
Microservices
Apply Now
Engine.com

Engine.com

Engine.com offers top-notch engine maintenance services for various industries, ensuring peak performance and client satisfaction.

Machinery
1-10
View All Jobs 28

Description

  • Own the full Partner Success function across channel, Omni, and enterprise segments.
  • Manage, coach, and develop a team of PSMs and a Director-level direct report.
  • Set operating cadences for pipeline reviews, health score monitoring, QBRs, and executive escalations.
  • Define role scope, compensation structures, and hiring plans as the organization scales.
  • Own GBV targets across the channel and Omni portfolio.
  • Build frameworks that keep partners activated, growing, and retained.
  • Identify expansion opportunities within existing accounts and partner with Business Development to convert them.
  • Oversee onboarding, integration health, and GBV ramp for API partners.
  • Work with Product and Engineering to surface partner feedback and prioritize the Omni roadmap.
  • Own performance across referral, reseller, and sponsorship relationships and build co-marketing/co-selling motions.

Requirements

  • 10+ years in partner success, strategic account management, or partnerships.
  • At least 3 years managing managers or leading a multi-segment organization.
  • Experience owning a partner portfolio end-to-end, including onboarding, performance management, expansion, and retention.
  • Experience across both channel/referral partnerships and integration or API-led relationships.
  • Commercial fluency with GBV targets, rate economics, and contract-level conversations.
  • Strong cross-functional experience working with Product, Engineering, and Sales.
  • Experience in travel, B2B SaaS, fintech, or platform/API partnerships is a strong plus.
  • Ability to manage strategic enterprise integrations and partner programs in a growth environment.

Benefits

  • Competitive base salary of $144,500–$195,000 USD.
  • Total compensation may include equity and/or variable pay (OTE).
  • Opportunities for bonuses and commissions.
  • Hybrid-hub model with options for office-based or fully remote work.
  • Access to the company’s full benefits package.
  • Perks and benefits may vary by employment type and location.

Interested in this position?

Apply directly on the company website

Apply Now

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