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Account Executive

5 hours, 32 minutes ago
United States
Full-time
Mid Level
Account Executive
Sales and Business Development
CRM Microsoft Dynamics 365
Apply Now
Stoneridge Software

Stoneridge Software

Stoneridge Software is a dedicated Microsoft Dynamics partner providing premium ERP and CRM solutions for diverse industries, prioritizing expert service and long-term client relationships for optimal business results.

Internet Software & Services
201-500
Founded 2012
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Description

  • Lead operational check-ins, health reviews, roadmap alignment, and governance meetings for run-state clients.
  • Build trusted relationships with business and operational stakeholders and advocate for client needs internally.
  • Own the health of assigned client portfolios, ensuring solutions remain stable, adopted, and aligned with intended business value.
  • Manage renewals and identify, pursue, and close upsell and cross-sell opportunities aligned with client goals.
  • Partner with Client Partners, Sales, Support, and Delivery teams to ensure smooth project-to-run transitions and consistent client experiences.
  • Maintain visibility into financial health, support consumption, licensing footprints, renewal signals, and managed-services activity.
  • Act as the primary escalation point for support and licensing issues and coordinate cross-functional resolution.
  • Monitor engagement performance, identify risks and systemic issues, and elevate project or strategic-change needs to leadership.
  • Maintain accurate reporting across support, licensing, and managed services.

Requirements

  • Bachelor’s degree in Business Administration or a related field, or equivalent work experience.
  • 4–6 years of experience in SaaS account management or customer success with strategic customers; experience does not need to be consecutive.
  • Proven ability to manage renewals and identify upsell and cross-sell opportunities.
  • Strong communication, stakeholder relationship-building, organizational, and analytical skills.
  • Ability to communicate effectively in spoken and written English.
  • Familiarity with the Microsoft ecosystem, including Dynamics and Power Platform.
  • Proficiency with CRM tools and Microsoft Office applications.
  • Ability to travel across the United States and Canada up to 25% and attend occasional industry events.
  • Authorization to work for any employer in the United States; visa sponsorship is not available.
  • Commitment to Stoneridge’s values of integrity, technical excellence, tenacity, client centricity, and enjoying work.

Benefits

  • Compensation range of $118,200–$177,200 USD, inclusive of bonus opportunities.
  • Remote-forward work environment with flexible schedules and paid flexible time off.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) contribution program in the U.S. or RRSP benefits in Canada.
  • Paid parental leave, sick time or floater days, and paid holidays.
  • Mobile/internet reimbursement, paid business mileage, and a U.S. home-office and wellness allowance.
  • Learning and development funding and an employee and family assistance program.
  • HSA contribution and employer charitable contribution in the U.S.

Interested in this position?

Apply directly on the company website

Apply Now

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