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Senior Deal Desk Specialist

2 weeks, 6 days ago
Remote
Full-time
Senior
Sales Operations
Sales and Business Development
JIRA Notion Salesforce
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 72

Description

  • Own complex, non-standard deals end to end, including multi-product transactions, pricing exceptions, and cross-functional coordination with Finance and Legal.
  • Serve as the primary escalation point for Deal Desk Associates on deal structure, quoting, and approval questions.
  • Apply commercial judgment to discount approvals and pricing exceptions in line with company policy and revenue objectives.
  • Build and maintain complex CPQ quotes accurately and in compliance during high-volume periods.
  • Own and govern the Closed Won process, including order accuracy, Salesforce data integrity, and workflow adherence.
  • Monitor and manage the Deal Desk case queue while maintaining SLA standards and handling high ticket volumes.
  • Deliver enablement sessions for Sales reps on Deal Desk processes, CPQ quoting, and best practices.
  • Participate in deal reviews and provide deal-level insights to Sales leadership.
  • Work with Finance and Legal on non-standard contract terms and pricing structures.
  • Contribute to Deal Desk SOPs and internal documentation, and propose process improvements.
  • Support month-end, quarter-end, and year-end close operations to ensure timely deal execution.

Requirements

  • 2–4 years of experience in Deal Desk, Sales Operations, or Revenue Operations in an Enterprise SaaS/B2B company.
  • Deep expertise in CPQ quoting, including complex quote builds, multi-product configurations, pricing logic, and troubleshooting.
  • Strong Salesforce proficiency as a power user with experience managing cases, accounts, opportunity data, and order records at high volume.
  • Solid understanding of Quote-to-Cash processes, revenue recognition principles, and order management.
  • Proven ability to manage a high-volume Deal Desk queue during end-of-month, quarter-end, and year-end periods.
  • Familiarity with ticketing and knowledge base tools such as Notion and Jira/Atlassian is a plus.
  • Commercially minded with a track record of balancing Sales velocity and deal integrity in complex situations.
  • Clear communicator who can work effectively across Sales, Finance, and Legal.
  • A natural knowledge-sharer who enjoys upskilling others and raising team standards.
  • Strong automation and AI capabilities are required.
  • Fluent English is required.
  • Remote work experience is not required but is considered a plus.

Benefits

  • Annual salary range of $35,250 to $119,000 USD.
  • Fair, unbiased compensation with pay equity and competitive benefits.
  • Stock options.
  • Work from anywhere in a fully remote environment.
  • Flexible paid time off.
  • Flexible working hours in an async work culture.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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