NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Design, build, deploy, and maintain scalable platforms for enterprise AI, LLM, RAG, and agentic applications.
  • Create reusable architectures, infrastructure patterns, deployment templates, integrations, and engineering standards.
  • Build secure integrations with Anthropic APIs, Claude models, enterprise data, APIs, ServiceNow, and approved tools.
  • Establish CI/CD, LLMOps, MLOps, evaluation, versioning, monitoring, rollback, and lifecycle-management practices.
  • Design and manage cloud infrastructure, containers, Kubernetes, serverless services, and infrastructure-as-code deployments.
  • Develop secure data-ingestion, indexing, retrieval, vector-search, and RAG pipelines.
  • Implement security, privacy, governance, observability, auditability, human-in-the-loop controls, and responsible-AI safeguards.
  • Operate production AI services through incident response, troubleshooting, capacity planning, performance tuning, and cost optimization.
  • Provide technical guidance and collaborate with architects, engineers, ServiceNow teams, product teams, and client stakeholders.
  • Contribute reusable platform components, playbooks, reference architectures, accelerators, and customer-delivery solutions.

Requirements

  • 5+ years of experience in platform engineering, cloud engineering, DevOps, software engineering, data engineering, systems integration, or related roles.
  • Hands-on experience with AWS, Microsoft Azure, and/or Google Cloud Platform.
  • Strong experience with CI/CD, Git workflows, automated testing, infrastructure as code, and production releases.
  • Experience with Docker, Kubernetes, serverless services, or comparable cloud-native technologies.
  • Proficiency in Python, JavaScript/TypeScript, Java, Go, Bash, or similar languages.
  • Experience designing REST APIs, enterprise integrations, authentication, and authorization patterns.
  • Hands-on experience with LLM applications, generative AI services, RAG, AI workflow automation, or related technologies.
  • Knowledge of prompt and context engineering, embeddings, vector search, structured outputs, tool use, evaluations, and model monitoring.
  • Experience with observability, including logging, metrics, tracing, alerting, and incident management.
  • Strong knowledge of cloud security, IAM, secrets management, network security, and secure software development.
  • Experience with relational or NoSQL databases, data warehouses, object storage, search platforms, or vector databases.
  • Bachelor’s degree in a related technical discipline or equivalent professional experience.
  • Preferred: Claude, Anthropic API, MCP, LLM frameworks, MLOps platforms, vector databases, ServiceNow, Kubernetes operations, FinOps, or consulting experience.
  • Ability to travel based on client and business needs.

Benefits

  • Inclusive, equal-opportunity workplace committed to diversity and accessibility.
  • Opportunities to complete Anthropic partner training and enablement.
  • Work on enterprise AI, Claude, ServiceNow, responsible AI, and reusable platform technologies.
  • Professional collaboration with AI, cloud, data, product, engineering, and client teams.

Interested in this position?

Apply directly on the company website

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