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Business Development Manager

1 month ago
United States
Full-time
Mid Level
Business Development
Sales and Business Development
CRM HubSpot Salesforce
Apply Now
Keywords Studios

Keywords Studios

Keywords Studios provides comprehensive technical and creative solutions for the global video games industry, specializing in localization, audio production, quality assurance, art creation, and customer support services to enhance the gaming experienc...

Internet Software & Services
10K-50K
Founded 1998
View All Jobs 19

Description

  • Act as the day-to-day contact for assigned clients, providing timely support and ensuring a positive experience.
  • Coordinate and schedule client meetings, check-ins, follow-ups, and handoffs with internal teams.
  • Collect, summarize, and report client performance data, feedback, and usage trends to stakeholders.
  • Track client inquiries and collaborate with Implementation, Production, Sales, Marketing, and Engineering to resolve issues efficiently.
  • Monitor key metrics (usage, satisfaction, engagement) to identify risks, opportunities, and renewal readiness.
  • Support renewal processes by preparing and supplying relevant data and documentation.
  • Identify growth opportunities within existing accounts and assist onboarding/implementation teams for smooth transitions.
  • Identify clients suitable for testimonials or case studies in collaboration with marketing.
  • Contribute to internal documentation and reporting to support continuous improvement and knowledge sharing.

Requirements

  • Bachelor’s degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus).
  • 3+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment.
  • Familiarity with CRM software (e.g., Salesforce, HubSpot).
  • Highly organized with strong attention to detail and consistent follow-through.
  • Experience with project management is a plus.
  • Ability to build networks and develop relationships across different markets.
  • Exceptional verbal and written communication and presentation skills.
  • Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations.
  • Strong sense of accountability and dependability, with the ability to work independently and as part of a team.

Benefits

  • Remote working pattern (role is remote; location: Americas, United States).
  • Permanent, full-time employment.
  • Benefits package provided but may vary depending on the employing entity and the candidate’s country/state of residence.
  • Opportunity to work with Keywords Studios and cross-functional teams in a fast-paced, global games services environment.

Interested in this position?

Apply directly on the company website

Apply Now

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