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Outreach Specialist (US Healthcare) - Remote | EST Hours

2 hours, 6 minutes ago
South Africa
Full-time
Junior
Business Development
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015
View All Jobs 13

Description

  • Make 80–100 high-volume outbound calls per day to nursing facilities across the US.
  • Research and source direct contact details using tools such as Apollo and LinkedIn Sales Navigator.
  • Reach past gatekeepers and main lines to connect with social workers and discharge coordinators.
  • Deliver clear, concise, personalized outreach that explains the platform’s value quickly to busy professionals.
  • Qualify interest and coordinate next steps for interested social workers and facilities.
  • Follow up persistently using an organized call-back schedule to move contacts toward conversion.
  • Log all outreach activity accurately in the CRM and maintain reliable contact records.
  • Coordinate with the team to ensure no facility is contacted by more than one person at the same time.
  • Support post-sign-up adoption by helping facilities get active on the platform.
  • Supplement calling with outreach via email and LinkedIn.

Requirements

  • Proven cold calling experience with the ability to sustain 80–100 outbound calls per day.
  • Strong resilience and persistence when handling rejection and gatekeepers.
  • Ability to prospect independently, source leads, and think on your feet without relying on a script.
  • Strong verbal communication skills in English that are clear, warm, and adaptable.
  • Organizational discipline with accurate CRM updates, detailed notes, and follow-up management.
  • Experience in outbound outreach, B2B prospecting, lead generation, business development, or appointment setting is advantageous.
  • Familiarity with lead prospecting tools such as Apollo or LinkedIn Sales Navigator is advantageous.
  • Prior experience with CRM platforms such as Pipedrive, HubSpot, Salesforce, or similar is advantageous.
  • Exposure to healthcare, aged care, or medical services is a genuine advantage.
  • Willingness to work Monday to Friday, 09:00 am to 6:00 pm EST, including both South African and U.S. public holidays.

Benefits

  • Fully remote work arrangement.
  • Compensation for South African public holidays in accordance with the BCEA.
  • Opportunity to work on a long-term placement with an international US client.
  • Chance to help drive adoption of a free, useful platform for nursing facilities.
  • No commission-based structure.

Interested in this position?

Apply directly on the company website

Apply Now

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