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Senior Account Manager

1 month, 1 week ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Foodsmart

Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services
51-250
Founded 2010
$105M raised
View All Jobs 11

Description

  • Build and maintain strong relationships with client stakeholders while serving as the primary point of contact for operational needs, strategic initiatives, and service delivery.
  • Own day-to-day account leadership across a defined portfolio and support high-value, high-growth clients alongside a senior partner for more complex accounts.
  • Drive account retention by maintaining client satisfaction, proactively addressing service issues, and ensuring consistent program execution.
  • Develop and execute account plans to support revenue retention, growth, and long-term client partnership goals.
  • Lead regular client check-ins, business reviews, and strategic planning sessions, and follow through on commitments.
  • Respond quickly to client issues by triaging and resolving execution problems with internal operations, clinical, product, support, and other teams.
  • Track action items, deliverables, and timelines, and maintain accurate documentation, meeting notes, and activity logs in CRM systems.
  • Coordinate with Product, Engineering, Finance, Sales, Clinical Operations, and Marketing teams on implementation needs, account requirements, and campaign execution.
  • Interpret and present ROI, clinical outcomes, and campaign performance data to demonstrate value and guide account strategy.
  • Monitor program metrics, identify performance gaps or at-risk accounts, escalate issues appropriately, and support business review preparation and follow-up.

Requirements

  • 5+ years of experience in account management, client services, healthcare consulting, or healthcare services in a client-facing or relationship development role.
  • Demonstrated success exceeding performance-based metrics and retaining a book of business through renewals and expansion.
  • Experience meeting revenue retention targets through contract renewals.
  • Strong organizational skills with the ability to manage multiple accounts or workstreams simultaneously.
  • Excellent communication and interpersonal skills with the ability to build trust.
  • Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance.
  • Familiarity with health plan operations and lines of business, including Medicare Advantage, Managed Medicaid, and Commercial.
  • Understanding of complex contracting and provider agreements within health plans and health systems.
  • Proficiency with CRM platforms such as Salesforce or equivalent.
  • Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services is preferred.
  • Experience working directly with marketing agencies or internal marketing teams on campaign development is preferred.
  • Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field is preferred.
  • Experience in a startup or small company environment is preferred.

Benefits

  • Remote-first company with flexible remote location options.
  • Unlimited PTO.
  • Healthcare coverage including medical, dental, and vision.
  • 401(k) plus bonus eligibility.
  • Registered Dietitian sessions.

Interested in this position?

Apply directly on the company website

Apply Now

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