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Renewal Manager

1 month, 2 weeks ago
United States
Full-time
Junior
Account Manager
Sales and Business Development
Salesforce
Apply Now
Leadership Connect

Leadership Connect

Leadership Connect provides a data-driven decision intelligence platform that enables users to connect with key government personnel, track policy changes, and foster relationships within the public sector, thereby enhancing the effectiveness of decisi...

Professional Services
51-250
Founded 1969
View All Jobs 4

Description

  • Own team-wide contract administration and renewal workflows, including calendars, deadlines, amendments, and executed agreement storage.
  • Coordinate Account Directors through each renewal stage and maintain accurate Salesforce records.
  • Monitor engagement, usage, and account signals to identify and escalate retention risks.
  • Manage a book of on-demand client accounts, including renewals, auto-renewals, account planning, pricing discussions, and opportunity updates.
  • Provide responsive client support, onboarding, user training, and product-value positioning.
  • Document renewal conversations, account status, opportunities, risks, and billing contacts in Salesforce.
  • Partner with Client Success to activate or deactivate users, improve account hygiene, and identify upsell opportunities.
  • Collaborate with Revenue Operations, Sales Leadership, Client Success, and Finance on account and contract processes.

Requirements

  • 2+ years of contract administration or renewal management experience, preferably in a B2B subscription business.
  • Client success management experience preferred.
  • Strong organizational skills and ability to manage personal accounts alongside team-wide renewal workflows.
  • Ability to coordinate teammates, track deadlines, and follow up persistently and diplomatically.
  • Detail-oriented documentation skills and strong Salesforce account hygiene.
  • Client-focused communication skills, including value positioning and handling renewal pushback or cancellation conversations.
  • Bachelor’s degree in Business Administration, Public Policy, Marketing, or a related field, or equivalent experience.
  • Ability to work effectively in a remote environment.

Benefits

  • Medical, dental, life, and disability insurance.
  • Flexible spending accounts.
  • Unlimited PTO and 11 paid holidays.
  • Employer 401(k) contribution.
  • $3,000 employee referral program.
  • Rewards and recognition programs.
  • Team-building events, happy hours, and weekly CEO-led town halls.
  • Flexible remote and in-office work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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