Channel Sales Support Agent

39 minutes ago
Full-time
Junior
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Serve as the main point of contact for UK and Europe sales teams and respond to inquiries within agreed SLA timeframes.
  • Build and maintain strong working relationships with independent contractor sales teams.
  • Provide product knowledge, pricing information, sales collateral, and technical guidance to sales teams.
  • Work with internal teams to resolve sales inefficiencies and remove blockers.
  • Identify recurring issues and partner with management to implement lasting solutions.
  • Provide phone and face-to-face support when needed.
  • Maintain and update sales documentation, playbooks, and resource libraries.
  • Process commission calculations for UK and Europe sales teams in coordination with finance.
  • Keep systems and information current so sales teams always have what they need.

Requirements

  • 1–2 years of experience in sales support, channel management, technical support/implementation, or customer service.
  • Experience with CRM systems such as Salesforce, HubSpot, or similar tools.
  • Proficiency in Google Workspace and AI tools.
  • Familiarity with B2B sales processes and sales cycle management.
  • Basic understanding of sales reporting and analytics.
  • Experience working with self-employed contractors, distributors, sellers, or channel partners is preferred.
  • Ability to work full-time, Monday–Friday, 9:00 AM–5:30 PM, with some schedule flexibility if required.
  • Willingness to travel minimally for occasional sales meetings, training sessions, and contractor events.

Benefits

  • Remote-first work environment with office optional.
  • Computer, headset, and necessary software provided.
  • Full-time schedule with some flexibility may be required.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning support.
  • Inclusive workplace with reasonable accommodations available during the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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