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Renewal Account Manager (Partner Business)

30 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 132

Description

  • Own the full renewal negotiation cycle for partner and indirect customers.
  • Coordinate with resell partners, direct customers, Partner Success Managers, Partner Executives, and Technical Account Managers to manage renewals.
  • Develop knowledge of customer and partner contracts, billing models, and competitive offerings to inform renewal strategy.
  • Maintain working knowledge of NiCE products and services.
  • Engage partners and customers to align renewal goals with NiCE business objectives.
  • Prepare and analyze financial and contract data to support renewal planning and decision-making.
  • Collaborate with Sales, Customer Success, Legal, and Finance to drive retention and expansion outcomes.
  • Negotiate renewal contract terms, pricing, and multi-year options to protect recurring revenue.
  • Create renewal quotes, contractual documents, presentations, emails, and Excel models.
  • Manage the quote-to-close process in CRM and CPQ tools.
  • Maintain renewal forecasts and pipeline tracking, and provide status updates on retention and risk to leadership.
  • Track client retention and revenue performance using Salesforce and other data sources.
  • Identify renewal risks and recommend mitigation strategies to internal and external stakeholders.

Requirements

  • Bachelor’s degree in Business Administration or a related field, or equivalent work experience.
  • 4+ years of experience in SaaS contract negotiation.
  • Experience with a variety of SaaS billing models, including subscription, usage-based, and hybrid.
  • Proven ability to work efficiently in a fast-paced environment and meet customer contract timelines.
  • Highly organized and detail oriented.
  • Demonstrated ability to work independently with minimal supervision.
  • Ability to pivot across multiple negotiations and manage competing priorities.
  • Demonstrated adaptability and responsiveness to change in support of evolving business needs and customer expectations.
  • Comfort operating in ambiguous situations and maintaining productivity amid incomplete information or shifting priorities.
  • Demonstrated ability to bring forward innovative, strategic ideas and approaches in negotiation.
  • Strong problem-solving and critical-thinking skills.
  • Proven ability to communicate effectively with senior customer stakeholders, including CEOs, CTOs, and CFOs.
  • Proficiency with core Microsoft Office applications and Salesforce, or similar CRM / Customer Success platforms.
  • Customer Success, Partner Success, or Partner / Indirect Customer Sales experience preferred.
  • Experience with contact center or service delivery environments preferred.
  • Experience working with government / public sector accounts preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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