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Customer Success Engineer - German Speaker

2 hours, 36 minutes ago
United Kingdom
Full-time
Mid Level
Customer Success
Software Development
Android C# GitHub iOS Java JavaScript Magento Objective-C PHP Python REST API Ruby Salesforce Shopify Swift
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Algolia

Algolia

Algolia provides a hosted search platform that leverages AI to enhance user experience and developer engagement, enabling enterprises and developers to deliver fast, relevant search results across websites and mobile applications.

Internet Software & Services
251-1K
Founded 2012
$334M raised
View All Jobs 8

Description

  • Act as a consultant for a variety of customers and deliver ad-hoc services tailored to their needs.
  • Scope, shape, and present technical workshops to drive Algolia adoption.
  • Advise customers on technical and industry best practices for search implementation and optimisation.
  • Work closely with the Customer Success Manager to support long-term customer health and deliver a strong support experience.
  • Collaborate across the organization and escalate issues as needed to confirm solutions or explore alternatives.
  • Partner with Product and Engineering teams to build subject matter expertise and serve as a product expert to customers.
  • Develop, maintain, and present comprehensive case status reports in scheduled customer meetings.
  • Proactively identify and help resolve technical risks and bottlenecks with customers.
  • Provide guidance on optimizing customer environments.
  • Support Professional and Expert Foundation offerings as a technical owner for assigned accounts.

Requirements

  • Functional knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
  • Experience with REST APIs, database management, and web development technologies.
  • Experience delivering technical workshops, including training, knowledge transfer, implementation, and code review sessions.
  • Strong ability to explain complex technical concepts to a broad audience.
  • Ability to communicate complex technical issues to both technical and non-technical audiences via phone and email.
  • Excellent time management, task prioritisation, and situational urgency assessment skills.
  • Fluency in German and English.
  • Travel to customer locations may be required.
  • Familiarity with iOS and Android platforms is a plus.
  • Experience supporting open-source projects and GitHub communities is a plus.
  • Experience with Shopify, Magento, and Salesforce is a plus.

Benefits

  • Flexible workplace model with remote and hybrid-remote options for many roles.
  • Global presence with offices in Paris, NYC, London, Sydney, and Bucharest.
  • High-trust environment with autonomy over where and when many team members work.
  • Inclusive workplace committed to respect and support for employees from all backgrounds.
  • Culture values autonomy, diversity, collaboration, and continuous learning.

Interested in this position?

Apply directly on the company website

Apply Now

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