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Technical Consultant

21 hours, 10 minutes ago
France
Full-time
Senior
Customer Success
Customer and Technical Support
Agile Java Python REST API Ruby Scrum Trello
Apply Now
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised
View All Jobs 38

Description

  • Scope custom technical and consulting projects for clients.
  • Build custom solutions and define platform architecture for customer implementations.
  • Coordinate with Technical Services, Sales, Product, Development, and Customer Success teams.
  • Translate client use cases and requirements into platform setup, configuration, and technical solution specifications.
  • Support and manage the full implementation lifecycle from sales turnover and kickoff through handover to support.
  • Facilitate integrations including flat files, APIs, Workato, data lakes, and third-party applications.
  • Provide technical expertise, troubleshooting, and guidance during client projects.
  • Develop repeatable and scalable processes to improve delivery and reduce manual work.
  • Create and maintain technical documentation, project plans, and knowledge base content.
  • Deliver platform audits and contribute to new services for the Professional Services catalog.

Requirements

  • 8+ years of experience in technical partnerships, integrations, developer relations, or a similar external stakeholder-facing technical role.
  • Customer-facing experience preferred, such as Sales Engineer, Technical Presales, Solution Architect, Technical Consultant, Technical Project Manager, Technical Account Manager, or Business Analyst.
  • Strong understanding of APIs and REST integrations.
  • Experience with programming languages such as Java, Python, or Ruby.
  • Knowledge of SaaS platforms, cloud-based solutions, and web technologies.
  • Experience scoping projects, designing technical solutions, and delivering projects.
  • Strong problem-solving skills and ability to troubleshoot complex technical issues.
  • Ability to adapt communication for both highly technical and non-technical audiences.
  • Organized, structured, analytical, and independent working style in a fast-paced, deadline-driven environment.
  • Experience with Agile or Scrum project management methodologies is a plus.

Benefits

  • Competitive compensation package with base salary, variable pay, and equity.
  • Work-from-home stipend.
  • RTT and lunch vouchers.
  • Medical insurance and gym subscription.
  • 1 month of parental leave for the second parent.
  • Flexible hours and full remote work possible anywhere in France.
  • Access to active employee resource groups, including Mental Health, Women, Parents, LGBTQIA2S+, Environmental/Sustainability, and Ethnic Diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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