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Implementation Manager

1 month ago
Anywhere
Full-time
Mid Level
Implementation Consultant
Customer and Technical Support
Agile
Apply Now
PeopleGrove

PeopleGrove

PeopleGrove provides a comprehensive Career Access Platform that facilitates mentorship, networking, and job connections for prospective students, enrolled students, and alumni in higher education, ensuring equitable access to career opportunities for ...

Diversified Consumer Services
51-250
Founded 2015
View All Jobs 8

Description

  • Lead full lifecycle SaaS implementations from discovery and design through configuration, testing, training, and go-live.
  • Manage multiple concurrent client projects while tracking timelines, deliverables, and expectations.
  • Develop and maintain detailed project plans, including progress tracking, risk identification, and dependency management.
  • Facilitate client workshops, requirements sessions, and solution discussions to clarify needs, workflows, and success criteria.
  • Guide clients through solution design and configuration decisions aligned with best practices.
  • Ensure data integrity and system readiness before launch by coordinating internal resources and quality checks.
  • Serve as the primary point of contact for client project teams and stakeholders.
  • Set expectations, provide status updates, and lead client meetings and presentations.
  • Document processes, requirements, use cases, and configuration specifications.
  • Partner with Sales, Product Development, and Client Success to support handoff, feedback loops, and implementation improvements.

Requirements

  • 3 to 5 years of experience in SaaS implementation, project management, consulting, or a related role.
  • Strong client-facing and relationship management skills.
  • Demonstrated success managing complex, multi-stakeholder projects.
  • Experience working with colleges, universities, or the education sector is preferred but not required.
  • Proficiency in project management, including planning, timelines, issue tracking, and risk management.
  • Excellent verbal and written communication skills, including presentations.
  • Strong problem-solving ability with the capacity to simplify complex requirements.
  • Ability to understand and contribute to solution design discussions.
  • Highly organized, detail-oriented, and deadline-driven.
  • Familiarity with agile environments and collaboration with product or engineering teams is a plus.

Benefits

  • Competitive salary plus annual bonus.
  • Flexible PTO and hybrid/remote work options.
  • Full medical, dental, and vision coverage.
  • 401(k) with generous company match plus financial planning support.
  • Company-paid life and disability insurance.
  • Collaborative and purpose-driven culture.

Interested in this position?

Apply directly on the company website

Apply Now

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