Principal Professional Services Consultant

12 hours, 59 minutes ago
Full-time
Lead
Project and Program Management
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
201-500
Founded 2017
$165M raised

Description

  • Lead full-cycle CaptivateIQ implementations from requirements gathering and compensation plan design through configuration, UAT, and go-live.
  • Design efficient, repeatable configurations, data structures, and workflows for customer compensation plans.
  • Manage project timelines and priorities across multiple concurrent implementations.
  • Serve as the primary customer contact, manage expectations, and build trusted relationships with customer administrator teams.
  • Coordinate handoffs to Customer Success following go-live.
  • Scope implementation and post-implementation services and support related negotiations.
  • Partner with Product, Customer Success, and Sales teams throughout customer engagements.
  • Proactively identify and escalate project and account risks.
  • Meet billable utilization targets and establish best practices that improve delivery quality.

Requirements

  • 10+ years of consulting or implementation experience with demonstrated project leadership.
  • Background in sales compensation as a consultant or in-house compensation administrator or practitioner.
  • Experience working at a SaaS or technology company.
  • Strong knowledge of data modeling, formulas, and spreadsheet or database tools such as Excel.
  • Comfort with object-oriented and relational data concepts.
  • Ability to prioritize across multiple client engagements while balancing customer meetings and hands-on configuration work.
  • Strong communication, analytical, problem-solving, collaboration, and customer-service skills.
  • Comfort working independently in an ambiguous, fast-changing startup environment.
  • SQL experience (preferred).
  • Experience with AI implementations, CaptivateIQ or competing sales compensation platforms such as Xactly, Varicent, or SAP Commissions, and CRM or ERP systems such as Salesforce or NetSuite (preferred).

Interested in this position?

Apply directly on the company website

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