Implementation Project Manager

10 hours, 34 minutes ago
Full-time
Mid Level
Project and Program Management
FireMon.com

FireMon.com

FireMon.com specializes in enterprise security management by providing a proactive Security Intelligence Platform that helps organizations identify and mitigate network security risks, optimize firewall policies, and automate compliance processes in re...

Professional Services
201-500
Founded 2004
$40M raised

Description

  • Manage multiple global customer implementation projects using established methodologies, policies, and best practices.
  • Plan, document, and execute all project lifecycle phases, including scope, requirements, timelines, risks, communications, priorities, dependencies, and resource coordination.
  • Own Professional Services delivery projects and oversee the customer journey from sales handoff through services handoff.
  • Build relationships with customer stakeholders at all levels to understand needs and accelerate time to value.
  • Develop implementation level-of-effort estimates and statements of work with customers and prospects.
  • Provide project stakeholders with status updates, cost analysis, issue and resolution tracking, and communications.
  • Partner with development, product, sales, support, and technical engineering teams to mitigate risks and ensure successful implementations.
  • Promote process improvements and adoption of best practices across business and technical teams.

Requirements

  • 3+ years of project management experience delivering enterprise-scale IT, service delivery, or similar projects for Fortune 500 customers.
  • PMP certification.
  • Bachelor’s degree in Business Administration, Computer Science, a related technical field, or equivalent experience.
  • Experience managing a high volume of projects and competing priorities in a fast-paced environment.
  • Strong negotiation, problem-solving, risk management, prioritization, decision-making, and organizational skills.
  • Strong written and verbal communication skills, including executive-level stakeholder facilitation.
  • Demonstrated success in customer-facing enterprise account management and improving customer satisfaction.
  • Ability to self-manage, build teams, resolve conflicts, collaborate effectively, and maintain reliable attendance.
  • Network security experience (preferred).
  • Spanish language skills (preferred).

Interested in this position?

Apply directly on the company website

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