Revenue Enablement Specialist

5 days, 6 hours ago
Full-time
Mid Level
Sales and Business Development
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007

Description

  • Design and deliver enablement programs for Account Executives and Sales Engineers supporting new logo acquisition across multiple business units and GTM motions.
  • Partner with channel motion leaders and sellers from onboarding through ongoing upskilling.
  • Translate go-to-market strategy, ICP definitions, and product positioning into sales narratives, discovery frameworks, and solution positioning guidance.
  • Support new product launches and GTM changes by training and preparing AEs and SEs to position new offerings with prospects.
  • Develop programs that strengthen discovery, qualification, value-based selling, competitive positioning, and deal progression.
  • Partner with Product Marketing to simplify complex offerings into clear customer value narratives.
  • Create playbooks, messaging frameworks, discovery guides, and sales resources for use throughout the sales cycle.
  • Collaborate with Sales Engineering leadership to support demos, technical validation, and solution architecture conversations.
  • Support onboarding programs for new AEs and SEs to accelerate time-to-productivity.
  • Partner with Marketing, Sales Enablement, SDR Enablement, and Operations to align messaging, tools, systems, and pipeline execution.
  • Monitor, measure, and report on the effectiveness of enablement initiatives and iterate based on data and field feedback.
  • Maintain regular feedback loops with AEs, SEs, and Sales leaders to identify skill gaps and improvement opportunities.

Requirements

  • 3+ years of experience in revenue enablement, sales enablement, training, or a related role supporting Account Executives, Sales Engineers, or new business sales teams.
  • Experience supporting or selling in a channel motion.
  • Strong understanding of complex B2B sales cycles, new logo acquisition strategies, and pipeline progression.
  • Experience supporting multiple products, segments, or go-to-market motions in a scaling SaaS or technology organization.
  • Exceptional communication and facilitation skills with the ability to simplify complex strategies and technical concepts into actionable guidance.
  • Proven ability to design and deliver enablement programs that improve ramp time, deal progression, and win rates.
  • Highly collaborative experience partnering across Sales, Sales Engineering, Marketing, Product Marketing, Partner Success, and Operations.
  • Analytical mindset with experience measuring training impact and optimizing programs.
  • Strong storytelling, presentation, and instructional design skills.
  • Ability to thrive in a fast-paced, remote environment while balancing multiple priorities.
  • Passion for helping teams build the skills and confidence needed for new customer acquisition.
  • Prior experience as an Account Executive, Sales Engineer, or Sales Manager is a plus.
  • Experience enabling teams in SaaS, cloud, or multi-product technology environments is a plus.
  • Familiarity with enablement platforms, LMS tools, call coaching platforms, and CRM systems is a plus.
  • Experience supporting technical sales motions that require collaboration between Sales and Sales Engineering is a plus.

Benefits

  • Remote work based in the UK, Ireland, or the US East Coast.
  • Flexible working options and a schedule that supports work-life balance.
  • Unlimited vacation.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.

Interested in this position?

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