Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services

Industrials

5K-10K (5866)

Founded 2007

55 open positions

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Channel Account Manager – TSD & Affiliate

50 minutes ago

United States

Full-time

Senior

Partnerships Manager

Sales and Business Development

AWS Azure CRM GCP Generative AI Kubernetes

Apply Now

Zendesk

Professional Services

5K-10K

Founded 2007

View All Jobs 55

Description

Serve as the primary point of contact for DoiT's TSD partner portfolio across commercial, technical, and operational matters.
Build and maintain trusted relationships with key stakeholders at TSD partners, including principals, channel managers, sales teams, and technical leads.
Conduct regular business reviews with TSD partners to review performance, align on pipeline, and identify growth opportunities.
Represent DoiT at partner events, industry conferences, and TSD-hosted summits.
Identify and recruit prospective sub-agent partners within the TSD ecosystem.
Lead outbound prospecting through direct outreach, partner events, industry networks, and hyperscaler referrals.
Own the sub-agent activation process from first contact through agreement, onboarding, and first deal.
Track prospecting activity, partner status, and activation milestones in CRM.
Lead introductory pitches and discovery conversations for DoiT’s solutions without technical support.
Support deal registration and track partner-sourced opportunities through qualification and close.
Develop joint business plans with TSD partners, including revenue targets, milestones, and co-sell activities.
Collaborate with Marketing, Product, and Partner Success to create enablement programs, campaigns, collateral, and playbooks.
Monitor channel market trends, competitive dynamics, and partner ecosystem developments to inform strategy.
Advocate internally for partner needs and provide feedback on partner performance and market signals.

Requirements

7+ years of experience in channel sales, partner management, or indirect channel roles.
Demonstrated success managing TSD/distributor relationships and sub-agent or reseller recruitment.
Ability to operate in both strategic partner management and outbound partner development within the same role.
Deep understanding of TSD business models, channel economics, and the technology distribution landscape.
Strong knowledge of cloud channel programs and partner ecosystems across AWS, Google Cloud, and Microsoft Azure.
Proven ability to lead initial product pitches and structured discovery conversations independently.
Experience in FinOps, CloudOps, or cloud cost management domains is a significant advantage.
Strong prospecting, relationship-building, communication, and executive presentation skills.
Highly organized with strong CRM discipline and the ability to manage multiple partner relationships and active pipeline.
Self-motivated, entrepreneurial, and comfortable in a fast-moving, remote-first environment.

Benefits

Remote role that can be performed anywhere in the US.
Unlimited vacation.
Flexible working options.
Health insurance.
Parental leave.
Employee stock option plan.
Home office allowance.
Professional development stipend.

Interested in this position?

Apply directly on the company website

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