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Onboarding Consultant I, SMB

15 hours, 25 minutes ago
United States
Full-time
Junior
Implementation Engineer
Customer and Technical Support
CRM Salesforce
Apply Now
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012
View All Jobs 64

Description

  • Serve as the customer’s primary relationship manager and point of contact from purchase through onboarding.
  • Partner with restaurant owners during the go-live phase to build onboarding plans that meet timeline and budget goals.
  • Enable restaurant owners and staff to use Toast effectively for daily operations, including labor, food costs, table turn time, and guest relationships.
  • Conduct remote site assessments to determine client networking needs before installation and communicate requirements to project resources.
  • Document Toast POS installations remotely and note any deviations from best-practice project design.
  • Create and lead onboarding training for restaurant staff on configured Toast workflows and operational efficiencies.
  • Manage multiple onboarding engagements at once, including large regional books of business of 80+ restaurants.
  • Provide remote go-live support, troubleshoot issues, and follow up with additional training as needed.

Requirements

  • 3+ years of experience in a role focused on customer satisfaction and business operations, such as a Restaurant GM.
  • Experience succeeding independently while navigating competing priorities in a changing environment.
  • Proven track record of meeting and exceeding goals.
  • Excellent communication, organizational, and influencing skills.
  • 1+ years of experience using POS software, ideally in the service industry, preferred.
  • Experience with Salesforce CRM, preferred.
  • Experience working in the tech industry or for a SaaS company, preferred.
  • Training, teaching, or development experience, preferred.
  • Ability to start on June 15th, 2026.
  • Completion of a 3-week intensive bootcamp and a 90-day guided ramp-up period.

Benefits

  • Competitive base salary of $70,000-$80,000 in Zone A, $60,000-$70,000 in Zone B, or $55,000-$65,000 in Zone C.
  • Additional cash compensation may include overtime and bonus/commissions if eligible.
  • Equity as part of the total rewards package.
  • Benefits designed to support a healthy lifestyle and changing needs.
  • Hybrid work model with in-person collaboration and flexibility.
  • Accessible and inclusive hiring process with reasonable accommodations available for candidates with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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