Learning Engagement Consultant (LEC)

1 hour, 24 minutes ago
Full-time
Mid Level
Customer and Technical Support
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised

Description

  • Support customers as they launch and adopt 360Learning’s collaborative learning platform.
  • Guide clients on how to use the platform to create, distribute, and engage learners in corporate learning.
  • Execute a blended training approach that combines e-learning and live workshops for a portfolio of customers.
  • Host workshops with customers and gather feedback to improve delivery.
  • Prepare and deliver complex workshop series for enterprise customers.
  • Participate in discovery meetings with product managers to identify features that affect the team’s work.
  • Support pre-sales activities for large prospects by showcasing the type of support an LEC provides.
  • Create educational resources for new services delivered by the LEC team.
  • Develop client-facing trainings and resources for new platform features and services.
  • Collaborate with Professional Services and Customer Success teams to help customers succeed.

Requirements

  • Experience creating or managing learning and development curriculum.
  • Strong listening and teaching skills.
  • Ability to communicate ideas clearly and concisely in writing and speaking.
  • Proactive, results-oriented mindset.
  • Curiosity and strong interest in digital tools and processes.
  • Bachelor’s degree or equivalent.
  • Experience in consultative or client-oriented roles is preferred.
  • Comfort working with learning platforms or related digital tools is preferred.
  • Ability to manage key project timelines and customer-facing work.
  • Enthusiasm for the company culture and collaborative learning mission.

Benefits

  • Base salary plus variable incentive pay and company equity.
  • Comprehensive medical, vision, and dental insurance starting your first full month.
  • RRSP/401k matching starting from day 1.
  • Generous parental leave.
  • Professional development opportunities through the company’s own platform.
  • Unlimited annual PTO, plus 5 sick days and 10 holidays.
  • Remote-first work environment with flexible work hours.

Interested in this position?

Apply directly on the company website

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