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AMS:US:SL:Service Reliability Engineer:Lead

5 hours, 35 minutes ago
United States
Full-time
Lead
Site Reliability Engineer (SRE)
DevOps and Infrastructure
Ansible CircleCI CloudFormation ELK Stack GitLab GitOps Go Grafana Jaeger Java Jenkins Kubernetes Nomad Prometheus Python Ruby Shell Scripting Terraform Zipkin
Apply Now
Thoughtworks

Thoughtworks

Thoughtworks is a leading technology consultancy that focuses on transforming digital journeys for clients by delivering innovative software design, engineering excellence, and strategic insights to address pressing global challenges.

Professional Services
10K-50K
Founded 1993
$748M raised
View All Jobs 11

Description

  • Understand SRE goals and requirements from both technical and business perspectives.
  • Identify and implement reliability improvements, including fault-tolerant mechanisms and architectures.
  • Improve incident management through prioritization, triage, communication, mitigation, post-mortems, and corrective actions.
  • Manage client stakeholder expectations during production incidents and provide technical analysis and remediation plans.
  • Act as an interface for senior client stakeholders and C-level executives when needed.
  • Liaise with client engineering teams and build trust with senior stakeholders and team leads.
  • Identify opportunities to improve system performance and reliability against SLAs, SLOs, KPIs, and business objectives.
  • Collaborate with application development leads and solution architects on reliability-focused design changes and best practices.
  • Guide and assist SRE teams in implementing improvements.
  • Mentor and support the growth of other SREs on the team.

Requirements

  • Programming experience in one or more high-level languages such as Python, Golang, Shell scripting, Ruby, or Java.
  • Familiarity with DevOps and GitOps practices, including observability automation in CI/CD tools such as GitLab, Jenkins, or CircleCI.
  • In-depth knowledge of configuration management and Infrastructure as Code tools such as Terraform, Ansible, ARM, and CloudFormation.
  • Expertise with observability, logging, tracing, and monitoring tools such as Grafana, Prometheus, Graylog, Jaeger, Zipkin, or the ELK stack.
  • Hands-on experience with container-based architecture and orchestration tools such as Kubernetes, AWS EKS, Docker Swarm, or Nomad.
  • Experience tuning and scaling applications and infrastructure for heavy-load scenarios, including periodic traffic spikes and tsunami patterns.
  • Understanding of SLI/SLO/SLA quality gates, chaos engineering, golden signals, blameless postmortems, synthetic monitoring, distributed tracing, end-user monitoring, and performance testing.
  • Experience with network load balancing, security stacks, TLS, certificate management, and standard networking protocols.
  • Strong communication, articulation, listening, and presentation skills with proficiency in English.
  • Ability to work under pressure during production incidents and participate in a rotation-based, 24x7 available team.

Benefits

  • Annual salary range of $155,000 to $249,000 USD.
  • Learning and development support with interactive tools and development programs.
  • Remote work indicated by the listing.
  • Reasonable accommodations for qualified applicants with disabilities or sincerely held religious beliefs.
  • Equal-opportunity employer committed to inclusive hiring and a discrimination-free workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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