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Deal Operations

8 hours, 33 minutes ago
United States
Full-time
Mid Level
Sales Operations
Sales and Business Development
CRM Salesforce
Apply Now
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
251-1K
Founded 2015
$324M raised
View All Jobs 37

Description

  • Own the end-to-end RFP, RFI, and proposal response process, including intake, qualification, drafting, and on-time submission.
  • Coordinate input from Sales, Legal, Finance, Security, and Product subject-matter experts to produce accurate, persuasive customer responses.
  • Build and maintain a reusable proposal content library, including answer banks, boilerplate language, case studies, and security/compliance materials.
  • Translate commercial intent into pricing, packaging, and SKU guidance within proposals and route non-standard terms through the approval matrix.
  • Own CRM data quality and Salesforce governance, including field completion, ownership, split credits, and attribution.
  • Manage the commercial approval matrix and approval workflows in CRM and CLM tools such as Ironclad or Spotdraft.
  • Validate quote configuration and pricing accuracy, and manage discounting compliance and escalation for non-standard requests.
  • Manage the full contract workflow from first draft through countersignature, including clause libraries, quote templates, and product catalogs.
  • Negotiate commercial terms directly with customers within approved parameters and orchestrate redline review across Legal, Finance, and Risk.
  • Drive continuous improvement in proposal, deal, and contracting processes by identifying bottlenecks, documenting fixes, and improving systems and playbooks.

Requirements

  • 3–5 years of experience in a deal desk, commercial contracting, or commercial/sales operations role in a B2B SaaS environment.
  • Experience owning RFP/RFI and proposal responses end-to-end.
  • Experience managing contract workflows end-to-end, from quote validation and approval routing through redlining, execution, and repository management.
  • Experience negotiating commercial terms directly with enterprise customers, including payment terms, SLAs, and liability positions.
  • Experience enforcing process and policy discipline across Sales, Legal, and Finance without direct authority.
  • Experience operating within a CLM environment such as Ironclad, Spotdraft, or equivalent.
  • Salesforce experience strongly preferred, with exposure to CPQ tooling.
  • Strong commercial acumen and understanding of pricing architecture, deal structures, and contract risk.
  • Ability to read and interpret standard MSA and Order Form language and identify non-standard clauses.
  • Applicants must have a legal right to work in the United States; visa sponsorship is not provided.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Life and AD&D insurance.
  • Financial advisory services.
  • Supplemental insurance benefits, including accident, hospital, and critical illness coverage.
  • Health Savings Account (HSA).
  • Equity shares.
  • Discretionary PTO plan.
  • Parental leave.
  • 401(k).
  • Flexible working hours.
  • Remote-first company.
  • Paid company holidays.
  • Free digital therapist for you and your family.

Interested in this position?

Apply directly on the company website

Apply Now

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