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Partner Operations Specialist

3 months, 3 weeks ago
United States
Full-time
Junior
Implementation Engineer
Customer and Technical Support
Datadog JIRA Looker Salesforce SQL Tableau
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 11

Description

  • Execute rotating daily tasks to monitor incoming and outgoing files and data synchronization across systems.
  • Validate system configurations and account structure updates for eligibility and accumulator requirements.
  • Monitor inbound files from external partners to identify configuration issues and create resolution tickets.
  • Follow up on open issues to ensure timely resolution by the appropriate resources.
  • Provide feedback to leadership on opportunities to improve workflow efficiency.
  • Document processes and workflows to support operational consistency.
  • Train new team members and serve as a mentor on new processes.
  • Support member support and customer success teams with operational issues.
  • Collaborate cross-functionally on system enhancements and workflow automation.
  • Troubleshoot claims adjudication processes, including eligibility, accumulators, reporting, and system syncing.
  • Support new partner integrations and client implementations.
  • Work with internal teams during onboarding and account maintenance to resolve key issues.
  • Maintain and create data partner connections when approved.
  • Contribute to projects beyond daily assigned responsibilities.

Requirements

  • 2+ years of experience as a pharmacy technician or in other related industry experience.
  • High School Diploma or GED required.
  • For internal applicants, 1+ year of tenure with SmithRx in active status is required.
  • For internal applicants, candidates must be in good standing with no active writeups, consistent attendance, and current performance that meets or exceeds expectations.
  • Experience using Microsoft Excel to build reports, review and interpret reports, and send and receive data.
  • Familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce is a plus.
  • Ability to run basic SQL queries is preferred.
  • Strong communication skills and the ability to work effectively as part of a team.
  • Self-starter mindset with the ability to work independently, manage time, and solve issues.
  • Flexible and adaptable in a fast-paced technology environment.

Benefits

  • Highly competitive medical, pharmacy, dental, vision, life, and AD&D insurance.
  • 3 weeks of paid time off.
  • Paid company holidays.
  • Paid parental leave benefits.
  • Flexible spending benefits.
  • 401(k) retirement savings program.
  • Short-term and long-term disability coverage.
  • Wellness benefits and an Employee Assistance Program (EAP).
  • Commuter benefits.
  • Professional development and training opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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