RemoteLeaf Logo
Log in Sign up

Customer Service & Dispatch Coordinator - (HVAC & Trades)

1 month ago
Mexico, Argentina, Jamaica, Colombia, Costa Rica
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 366

Description

  • Handle high-volume inbound customer interactions by phone, email, and chat.
  • Book service appointments and coordinate schedules based on customer and technician availability.
  • Dispatch HVAC, plumbing, electrical, and other home service jobs using technician skills, location, and workload.
  • Monitor active jobs, technician schedules, and daily dispatch calendars throughout the day.
  • Communicate confirmations, delays, schedule changes, and arrival updates to customers and technicians.
  • Update ServiceTitan or similar CRM platforms with customer records, job notes, appointments, and status changes.
  • Review service documentation, invoices, and job records for completeness and accuracy.
  • Support membership and service plan conversations when appropriate.
  • Track operational metrics such as call volume, booking rates, dispatch efficiency, and customer satisfaction.
  • Coordinate closely with customer service, dispatch, technicians, and operations leadership.

Requirements

  • 2+ years of customer service and dispatch experience in home services or skilled trades.
  • Hands-on experience scheduling and dispatching field service technicians.
  • Experience in HVAC, plumbing, electrical, home services, or field services.
  • Experience using ServiceTitan or a similar field service/CRM platform.
  • Strong experience handling high-volume customer calls.
  • Excellent spoken and written English communication.
  • Strong scheduling, organization, multitasking, and attention-to-detail skills.
  • Ability to manage multiple technicians, customers, and appointments simultaneously.
  • Comfort working independently during U.S. EST business hours.
  • Reliable high-speed internet, audio/video capabilities, and a fast computer for remote work.
  • Direct ServiceTitan experience preferred.
  • Experience with U.S.-based HVAC or home services companies preferred.
  • Experience supporting customers in the Northeast U.S. preferred.
  • Familiarity with homeowner membership or maintenance plan upselling preferred.
  • Experience tracking booking and dispatch KPIs preferred.
  • Experience coordinating emergency or same-day service calls preferred.
  • Previous remote experience with U.S.-based or distributed teams preferred.

Benefits

  • Full-time remote role.
  • Work U.S. business hours (EST).
  • Direct impact on customer experience and daily field operations.
  • Hands-on exposure to U.S. HVAC and home services operations.
  • Clear performance metrics and operational responsibilities.
  • Growth opportunities into senior dispatch and operations roles.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Podean - Global Amazon and Marketplace Marketing Agency

Retail Specialist (Amazon Account)

Podean - Global Amazon and Marketplace Marketing Agency 51-250 Professional Services

Podean is seeking a Retail Specialist to support client operations across Amazon Seller Central and Vendor Central, resolving marketplace issues and enabling successful product launches for global brands.

Philippines Full-time Mid Level Operations Specialist
6 hours, 32 minutes ago
Wealthfront

Mortgage Operations - Loan Closer

Wealthfront 51-250 Capital Markets

Wealthfront is hiring a Mortgage Loan Closer to support its growing home lending operations by managing compliant, accurate, and efficient loan closings for clients in Palo Alto or remotely within the United States.

United States Full-time Junior Operations Specialist
$56k-$70k
6 hours, 47 minutes ago
A

Work From Home - Customer Care Specialist

AO Garcia Agency Insurance

Global Elite Empire Consultants is hiring remote client benefits representatives to guide interested clients through benefit options and enrollment while building long-term relationships.

Canada Entry Level Customer Support
7 hours, 2 minutes ago
Precision For Medicine

Senior Clinical Research Associate

Precision For Medicine 1K-5K Pharmaceuticals

Precision for Medicine is building a talent pipeline for Senior Clinical Research Associates in Spain to monitor clinical studies for a strategic FSP sponsor partnership, with fully home-based work available.

Spain Senior Operations Specialist
7 hours, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers