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Associate Account Manager

2 months, 2 weeks ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
CRM
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 4

Description

  • Manage an assigned book of business and support account management activities for post-sale customer success.
  • Complete reporting and data requirements based on client and team needs.
  • Own customer satisfaction and retention for assigned clients.
  • Build trusted relationships with client operational leadership.
  • Maintain a strong understanding of customers’ business challenges and objectives.
  • Support escalation research and data analysis to resolve client issues.
  • Coordinate with internal and external teams to drive issue resolution.
  • Identify and prioritize escalations that may create attrition risk and support mitigation planning.
  • Assist with implementation support, customer success planning, and cross-team coordination for client onboarding and ongoing engagement.

Requirements

  • 1-3 years of direct account management experience in healthcare benefits, pharmacy benefits, or commercial health insurance.
  • Working knowledge of commercial health insurance and/or pharmacy benefits is strongly preferred.
  • Bachelor’s degree or equivalent experience required.
  • Strong customer experience and customer satisfaction focus.
  • Ability to stay calm under pressure and drive toward solutions.
  • Executive-level communication and interpersonal skills.
  • Experience managing client relationships, documenting expectations and deliverables, and keeping stakeholders informed.
  • Ability to work independently and as part of a cross-functional team.
  • Self-driven, results-oriented, and disciplined work ethic.
  • Ability to take initiative with little to no direction.
  • Strong conflict resolution skills and a consultative, tactful communication style.
  • Ability to understand situations from the client or member’s point of view.

Benefits

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life Insurance, and AD&D Insurance.
  • Flexible Spending Benefits.
  • 401(k) Retirement Savings Program.
  • Short-term and long-term disability coverage.
  • Discretionary Paid Time Off and 12 paid holidays.
  • Wellness benefits and an Employee Assistance Program (EAP).
  • Commuter benefits and paid parental leave.
  • Professional development and training opportunities.
  • Well-stocked kitchen in office locations.

Interested in this position?

Apply directly on the company website

Apply Now

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