Partner Success Manager (PSM)

10 hours, 19 minutes ago
Full-time
Senior
Customer and Technical Support
Smarsh

Smarsh

Smarsh provides cloud-based archiving and compliance solutions that help organizations in regulated and litigious industries manage the risks associated with their electronic communications across more than 80 channels.

IT Services
501-1000
Founded 2001
$44M raised

Description

  • Own end-to-end renewals for partner-managed base ARR, including 120-day pre-renewal planning.
  • Build accurate renewal forecasts and maintain visibility into renewal risks.
  • Ensure timely renewals and protect recurring revenue across a self-provisioning partner portfolio.
  • Develop partner health scoring frameworks and monitor adoption, usage, and value-realization signals.
  • Identify churn risks early and execute mitigation and retention strategies.
  • Lead QBR cadence, renewal governance, and stakeholder accountability processes.
  • Drive partner adoption strategies and success plans aligned with partner outcomes.
  • Manage escalations and coordinate internal resources to resolve partner issues.
  • Support legacy agreement transitions and contract normalization.
  • Collaborate with Channel Account Managers and Partner Enablement Managers on pricing, expansion signals, commercial strategy, and enablement readiness.

Requirements

  • 5-10 years of experience in Customer Success, Partner Success, Account Management, or a similar role.
  • Experience managing renewals, retention, and recurring-revenue models.
  • Experience working in SaaS or other recurring-revenue environments.
  • Experience working within partner channel ecosystems.
  • Strong understanding of renewal processes, forecasting, retention strategies, and risk management.
  • Experience using CRM platforms such as Salesforce and applying data-driven decision-making.
  • Ability to build trust and influence partner stakeholders at multiple levels.
  • Experience collaborating across Sales, Operations, and Enablement in a matrixed environment.
  • Strong communication, stakeholder-management, analytical, and execution skills.
  • Process-driven, structured approach with the ability to manage ambiguity.

Benefits

  • Opportunities for professional development in a culture that values lifelong learning.
  • Collaborative global workplace that values diversity and authentic self-expression.
  • Work with AI/ML, leading communications platforms, and cloud infrastructure technologies.
  • Recognized workplace culture, including Comparably Best Places to Work Awards.

Interested in this position?

Apply directly on the company website

Apply Now

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