Partner Success Manager (PSM)

1 month, 3 weeks ago
Full-time
Senior
Customer and Technical Support
Smarsh

Smarsh

Smarsh provides cloud-based archiving and compliance solutions that help organizations in regulated and litigious industries manage the risks associated with their electronic communications across more than 80 channels.

IT Services
251-1K
Founded 2001
$44M raised

Description

  • Own the end-to-end renewal process for partner-managed recurring revenue (base ARR).
  • Lead renewal orchestration, including 120-day pre-renewal planning cycles.
  • Build and maintain accurate renewal forecasts and risk visibility.
  • Ensure on-time renewal completion and revenue protection.
  • Manage the self-provisioning partner book of business.
  • Define and operationalize partner health scoring frameworks.
  • Monitor adoption, usage, and value realization signals to identify churn risk.
  • Lead QBR cadence and governance processes to maintain partner alignment.
  • Drive adoption strategies and success plans aligned to partner outcomes.
  • Support legacy agreement transitions and contract normalization.
  • Lead escalation management and coordinate internal resources to resolve issues.
  • Partner with Channel Account Managers and Partner Enablement Managers on commercial strategy, enablement readiness, and product adoption.

Requirements

  • 5-10 years of experience in Customer Success, Partner Success, Account Management, or similar roles.
  • Experience in SaaS or recurring revenue environments.
  • Strong understanding of renewal processes, forecasting, and retention strategies.
  • Experience with CRM platforms such as Salesforce.
  • Proven experience managing renewals, retention, and recurring revenue models.
  • Strong forecasting discipline with the ability to manage risk and ambiguity.
  • Experience working within partner channel ecosystems.
  • Experience working in matrixed environments across Sales, Operations, and Enablement.
  • Ability to build trust and influence partner stakeholders at multiple levels.
  • Strong communication, stakeholder management, analytical, and execution-focused skills.

Interested in this position?

Apply directly on the company website

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