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Senior Technical Account Manager

3 weeks ago
Mexico
Full-time
Senior
Technical Account Manager
Customer and Technical Support
BigCommerce CRM E-commerce GitHub JSON Looker Magento NetSuite PHP Postman Python Salesforce Shopify SQL
Apply Now
Signifyd

Signifyd

Signifyd provides comprehensive ecommerce fraud protection services, including revenue protection, abuse prevention, and payment compliance, with a financial guarantee for online retailers to grow confidently and securely.

IT Services
251-1K
Founded 2011
$407M raised
View All Jobs 13

Description

  • Integrate merchants through customized APIs, OMS and e-commerce platforms including VTEX, Shopify, Magento, BigCommerce and NetSuite.
  • Coordinate with system integrators and internal teams to support successful implementations.
  • Own integration milestones, success criteria and timely delivery for bespoke customer requirements.
  • Research, troubleshoot and resolve customer technical inquiries, escalating issues to the appropriate teams.
  • Communicate integration status and milestone progress to client stakeholders while maintaining accurate CRM records.
  • Partner with Customer Success as the primary technical contact for assigned merchants.
  • Collaborate with Product, Risk, Marketing and Engineering to improve customer experiences and provide product feedback.
  • Document and share support best practices and become a subject matter expert.
  • Provide merchant training on the Signifyd Console and support onboarding of new team members.

Requirements

  • 6 years of technical experience with SaaS solutions.
  • Understanding of API terminology and technologies, including GET, POST, PUT, JSON, webhooks and listeners.
  • Experience with JSON, Python, APIs, PHP or other web, programming or scripting tools.
  • Proficiency with Looker, Postman, SQL and Salesforce.
  • Ability to analyze complex situations, develop action plans and guide peers toward key goals.
  • Excellent written communication, presentation and executive stakeholder communication skills.
  • Fluent English and Spanish; Portuguese proficiency preferred.
  • Experience or background in e-commerce, financial or payment systems, and fraud mitigation preferred.
  • Resourceful, detail-oriented, organized and comfortable working independently in ambiguous, fast-paced environments.
  • Passion for e-commerce or technology services and ability to respond promptly to internal and external stakeholders.

Benefits

  • Health, dental and vision insurance.
  • Life insurance equal to 24 months of salary.
  • Annual performance bonus and one-month Christmas bonus.
  • Stock options and food vouchers.
  • Paid parental leave, holidays and 12 vacation days with 85% vacation premiums.
  • Flexible work arrangements and a telework stipend for home internet.
  • Dedicated learning budget through Learnerbly and on-demand therapy for employees and dependents.
  • Company social events and employee merchandise.

Interested in this position?

Apply directly on the company website

Apply Now

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