Open is an AI-powered customer support platform tailored for enterprises. It automates support inquiries across various channels, including phone, web, WhatsApp, Slack, email, and SMS. The platform is designed to deliver human-like interactions, providing empathetic responses that enhance customer satisfaction while managing complex support tasks. As a Y Combinator Winter 2024 company, Open functions as a complete communication engine. It can handle intricate L2 and L3 support tickets, proactively resolving issues and knowing when to escalate to human experts. Key features include multi-channel support, advanced AI capabilities, and operational flexibility with both fully automated and AI-assisted modes. Open integrates seamlessly with existing help desks and CRM systems, ensuring a smooth transition without disrupting current workflows.
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Open.cx is hiring an SDR to qualify inbound interest, drive outbound prospecting, and book high-quality meetings for the sales team at an AI-powered enterprise customer support startup.
Open.cx is hiring a GTM systems builder to design and ship internal tools, automations, and data-driven workflows that help the company scale its marketing, sales, solutions, and post-sales operations.
