Open is an AI-powered customer support platform tailored for enterprises. It automates support inquiries across various channels, including phone, web, WhatsApp, Slack, email, and SMS. The platform is designed to deliver human-like interactions, providing empathetic responses that enhance customer satisfaction while managing complex support tasks. As a Y Combinator Winter 2024 company, Open functions as a complete communication engine. It can handle intricate L2 and L3 support tickets, proactively resolving issues and knowing when to escalate to human experts. Key features include multi-channel support, advanced AI capabilities, and operational flexibility with both fully automated and AI-assisted modes. Open integrates seamlessly with existing help desks and CRM systems, ensuring a smooth transition without disrupting current workflows.
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Open is hiring a Europe-based Customer Success and Implementation leader to take enterprise customers from contract signature to successful production deployment and grow into leading the regional implementation team.
Open is hiring a Customer Success Manager to help enterprise customers adopt its AI customer support platform through technical onboarding, implementation coordination, and ongoing post-sales support.
Open is hiring a customer implementation specialist to lead technical onboarding, deployment, and adoption of its AI customer support platform for enterprise clients at scale.
OpenCX is hiring a Customer Engineer to act as the technical bridge between enterprise customers and the product while handling onboarding, troubleshooting, and customer-driven product improvements.
Open.cx is hiring an Ex-Founder / Entrepreneur-in-Residence (Engineering) to own customer problems end-to-end and help build and ship an AI-first enterprise support platform for complex, high-volume customer service teams.
