Open is an AI-powered customer support platform tailored for enterprises. It automates support inquiries across various channels, including phone, web, WhatsApp, Slack, email, and SMS. The platform is designed to deliver human-like interactions, providing empathetic responses that enhance customer satisfaction while managing complex support tasks. As a Y Combinator Winter 2024 company, Open functions as a complete communication engine. It can handle intricate L2 and L3 support tickets, proactively resolving issues and knowing when to escalate to human experts. Key features include multi-channel support, advanced AI capabilities, and operational flexibility with both fully automated and AI-assisted modes. Open integrates seamlessly with existing help desks and CRM systems, ensuring a smooth transition without disrupting current workflows.
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Open is hiring a customer implementation lead to own end-to-end onboarding and production deployments for its AI customer support platform, helping enterprise customers get live successfully and ensuring the product works in real-world operations.
Open is hiring a People and Recruiting lead to build its full people function as the company scales its AI customer support business across a high-growth technical team.
OpenCX is hiring an AI Agent Designer to build and improve customer-facing AI agents by translating real use cases into reliable agent behavior.
Open is hiring an implementation-focused customer success role to onboard enterprise customers onto its AI support platform, taking deployments from discovery through go-live and helping ensure production success.
Open is hiring a customer implementation specialist to lead technical onboarding, deployment, and adoption of its AI customer support platform for enterprise clients at scale.
Open.cx is hiring a GTM Systems Builder to design and ship internal tools, automations, and data-driven workflows that help its sales, marketing, solutions, and post-sales teams scale as the company grows.
Open.cx is hiring a finance leader to build the company’s financial operating system and support its next stage of hypergrowth as it scales across MENA and globally.
Open.cx is hiring a video editor to create high-retention LinkedIn content for enterprise decision-makers, owning the full post-production process for fast-paced short-form videos.
OpenCX is hiring an Implementation Specialist to lead customer onboarding and deployments for its AI-native platform, guiding customers from kickoff through go-live while coordinating setup, integrations, training, and adoption.
OpenCX is hiring a Customer Engineer to act as the technical bridge between enterprise customers and the product while handling onboarding, troubleshooting, and customer-driven product improvements.
Open.cx is hiring a Business Development Representative to drive enterprise growth by identifying, qualifying, and engaging high-value prospects for its AI-powered customer support platform.
Open.cx is seeking an Implementation & Operations Manager to lead enterprise customer onboarding and improve internal operations for its AI-powered support platform.
Open is hiring an enterprise sales professional to drive revenue and deployment growth for its AI-powered customer communication platform used by large, complex businesses across Europe and beyond.
Open.cx is hiring an SDR to qualify inbound interest, drive outbound prospecting, and book high-quality meetings for the sales team at an AI-powered enterprise customer support startup.
Open.cx is hiring a GTM systems builder to design and ship internal tools, automations, and data-driven workflows that help the company scale its marketing, sales, solutions, and post-sales operations.
