Open is an AI-powered customer support platform tailored for enterprises. It automates support inquiries across various channels, including phone, web, WhatsApp, Slack, email, and SMS. The platform is designed to deliver human-like interactions, providing empathetic responses that enhance customer satisfaction while managing complex support tasks. As a Y Combinator Winter 2024 company, Open functions as a complete communication engine. It can handle intricate L2 and L3 support tickets, proactively resolving issues and knowing when to escalate to human experts. Key features include multi-channel support, advanced AI capabilities, and operational flexibility with both fully automated and AI-assisted modes. Open integrates seamlessly with existing help desks and CRM systems, ensuring a smooth transition without disrupting current workflows.
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Open is hiring an Account Executive to lead the full enterprise sales cycle for its AI-native customer communication platform in the Arabic-speaking market, from pipeline generation through customer acquisition.
Open is hiring a Customer Success Manager to guide enterprise customers through AI platform implementation, adoption, and growth while coordinating technical and business stakeholders.
Open.cx is hiring a Customer Engineer to bridge enterprise customers and the AI customer experience platform through technical onboarding, integration support, troubleshooting, and production code contributions.
Open is hiring an Account Executive to lead enterprise sales across the Nordic market, helping companies adopt AI-powered customer communication agents and converting prospects into successful long-term customers.
Open is hiring a Customer Success Manager to lead enterprise SaaS implementations, coordinate technical and business stakeholders, and drive long-term customer adoption, retention, and growth for its AI customer experience platform.
Open is hiring a Business Development Representative to develop the Nordic market by engaging support and CX leaders and generating qualified meetings for Account Executives.
Open is hiring a Product Engineer to build and scale real-time voice AI agents that power enterprise customer conversations across global markets.
Open.cx is hiring a Customer Engineer to bridge enterprise customers and its AI customer experience platform by leading implementations, resolving technical issues, and shipping product improvements.
Open is hiring a Europe-based Customer Success and Implementation leader to take enterprise customers from contract signature to successful production deployment and grow into leading the regional implementation team.
Open is hiring a Customer Success Manager to help enterprise customers adopt its AI customer support platform through technical onboarding, implementation coordination, and ongoing post-sales support.
OpenCX is hiring a Customer Engineer to act as the technical bridge between enterprise customers and the product while handling onboarding, troubleshooting, and customer-driven product improvements.
Open.cx is hiring an Ex-Founder / Entrepreneur-in-Residence (Engineering) to own customer problems end-to-end and help build and ship an AI-first enterprise support platform for complex, high-volume customer service teams.
