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Supervisor, Cloud Technical Account Management

2 hours, 44 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Salesforce
Apply Now
Flexential

Flexential

Flexential provides tailored hybrid IT solutions through its FlexAnywhere™ platform, which integrates colocation, cloud services, connectivity, data protection, and managed services to empower complex businesses in their IT journey.

Internet Software & Services
251-1K
Founded 2000
View All Jobs 4

Description

  • Own Cloud TAM service growth in partnership with Sales, Account Executives, and Customer Success Managers.
  • Support sales cycles through customer presentations, engagement scoping, proposals, pricing, and service positioning.
  • Manage Salesforce pipeline, forecasts, bookings, renewals, expansions, and customer retention efforts.
  • Develop financial models, dashboards, and reports covering revenue, utilization, costs, margin, profitability, and customer health.
  • Forecast revenue and headcount needs and use performance data to guide pricing, staffing, and account assignments.
  • Supervise, coach, develop, recruit, and manage performance for Cloud TAMs and Cloud Services Engineers.
  • Assign customer and engineering coverage based on complexity, skills, profitability, and team capacity.
  • Lead critical customer escalations and ensure delivery of technical reviews, health checks, QBRs, and RCA reviews.
  • Define scalable service standards, playbooks, and processes, while supporting strategic customer accounts as needed.

Requirements

  • 7+ years of experience in technical account management, customer success, solutions engineering, or managed services.
  • 2+ years of formal or informal leadership experience with technical or customer-facing teams.
  • Proven success partnering with Sales to grow a service line or book of business against revenue or bookings targets.
  • Experience with financial reporting, forecasting, business metrics, and dashboard development.
  • Demonstrated ability to coach employees, manage performance, and build high-performing teams.
  • Knowledge of cloud infrastructure, VMware virtualization, networking, storage, and disaster recovery technologies including Zerto and DRaaS.
  • Excellent written and verbal communication skills with technical, sales, and executive audiences.
  • Preferred: experience owning a service line or P&L, scaling TAM or managed services offerings, or developing pricing and sales enablement.
  • Preferred: enterprise customer experience in managed services, data center, or cloud provider environments.
  • Preferred certifications include ITIL v4, VMware VCP, AWS Solutions Architect, or Azure Administrator; limited travel and U.S. work authorization are required.

Benefits

  • Annual salary range of $110,000–$120,000.
  • Discretionary annual bonus based on personal and company performance.
  • Remote work eligibility, subject to location and business requirements.
  • Medical, telehealth, dental, and vision coverage.
  • 401(k), HSA, and FSA options.
  • Flex Paid Time Off, leave of absence programs, and disability coverage.
  • Life and AD&D insurance, Employee Assistance Program, wellness program, and rewards and recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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