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Senior Revenue Operations Manager

2 weeks, 3 days ago
United States
Full-time
Senior
Sales Operations
Sales and Business Development
JIRA Looker Salesforce
Apply Now
Signifyd

Signifyd

Signifyd provides comprehensive ecommerce fraud protection services, including revenue protection, abuse prevention, and payment compliance, with a financial guarantee for online retailers to grow confidently and securely.

IT Services
251-1K
Founded 2011
$407M raised
View All Jobs 8

Description

  • Own end-to-end Customer Success operations, including account health monitoring, renewal and expansion workflows, lifecycle process design, and book-of-business management.
  • Own Solution Design and Delivery operational infrastructure in Salesforce, including implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows.
  • Build and maintain analytics, reporting, notification, and signal delivery systems used by CS and SD&D leadership.
  • Serve as the Salesforce administrator for CS and SD&D, managing flows, validation rules, permission sets, assignment rules, and custom configurations.
  • Convert manual reporting, data cleanup, and recurring administrative work into automated, repeatable processes.
  • Partner with CS and SD&D leadership to identify operational gaps, scope improvements, and drive execution to completion.
  • Manage RevOps projects and act as the primary RevOps contact for CS and SD&D with proactive stakeholder communication.
  • Work embedded with post-sales leaders, participate in team calls, and contribute to the operational roadmap for both organizations.

Requirements

  • Proactive, self-directed operating style with the ability to identify operational gaps and connect improvements to business outcomes.
  • Strong stakeholder management and communication skills across multiple senior leaders and cross-functional teams.
  • Ability to redesign processes across organizations without formal authority and present work confidently to leadership and company-wide audiences.
  • Proven ability to turn manual, recurring work into automated, scalable solutions.
  • Salesforce admin proficiency with flows, validation rules, permission sets, custom objects, and governance best practices.
  • Background in Revenue Operations, Customer Success Operations, or Post-Sales Operations.
  • Exposure to both customer success and implementation or technical teams.
  • Strong CS and post-sales domain knowledge is preferred, including health scoring, renewals, expansion motions, churn analysis, onboarding workflows, and related KPIs.
  • Experience in ecommerce, fraud prevention, fintech, or adjacent industries is a plus, including familiarity with chargebacks, GMV, authorization rates, and dispute management.
  • Experience using AI tools such as Claude or Gemini, and enterprise platforms such as Agentforce, Slack AI, or Salesforce-Slack integrations is preferred.
  • Experience with LeanData or similar routing tools and/or CPQ processes is preferred.
  • Working familiarity with Outreach, Looker, and Jira is preferred.
  • Formal Salesforce certification such as Administrator or Advanced Administrator is preferred.

Benefits

  • Unlimited discretionary time off.
  • 401(k) match.
  • Stock options, including a grant of 2,000 stock options for this role.
  • Annual performance bonus or commissions, with eligibility up to 10% of base salary.
  • 12 weeks of paid parental leave.
  • On-demand therapy for employees and their dependents.
  • Dedicated learning budget through Learnerbly.
  • Health, dental, and vision insurance, plus FSA, disability insurance, and life insurance.
  • 100% remote work with occasional quarterly travel for company and team onsites.
  • Base salary of $110,000–$140,000 depending on pay zone, with higher ranges for Tier 1 and Tier 2 locations.

Interested in this position?

Apply directly on the company website

Apply Now

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