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Senior Software Licensing Specialist

2 weeks, 6 days ago
India
Full-time
Senior
Sales Operations
Sales and Business Development
Agile CRM Salesforce Splunk
Apply Now
Cprime

Cprime

Cprime specializes in providing enterprise IT and Agile solutions, focusing on agile transformations and project delivery for Fortune 100 companies to enhance their operational efficiency and competitive advantage.

Internet Software & Services
251-1K
Founded 2003
View All Jobs 7

Description

  • Manage the end-to-end software licensing and maintenance renewal lifecycle.
  • Prepare, review, and maintain quotes for new licenses, renewals, upgrades, and cross-grades.
  • Manage and prioritize licensing requests and renewal opportunities against service levels and business priorities.
  • Research contracts, entitlements, renewal history, and software requirements to ensure accurate and compliant quoting.
  • Maintain renewal schedules and proactively engage customers on upcoming renewals.
  • Process licensing orders, maintenance renewals, and purchase confirmations.
  • Serve as the primary point of contact for licensing and renewal inquiries.
  • Partner with Sales, Professional Services, Consulting Delivery, Finance, Accounts Receivable, and Collections teams.
  • Build relationships with customers, vendors, and internal stakeholders.
  • Identify renewal, cross-sell, and upsell opportunities for the Sales team.
  • Maintain accurate customer, contract, licensing, and renewal data in business systems.
  • Prepare renewal pipeline, operational status, and management reports.
  • Document, streamline, and automate licensing and renewal workflows to improve efficiency.

Requirements

  • Bachelor's degree in Business, Commerce, Information Technology, or a related discipline.
  • 5+ years of experience in Software Licensing, Software Renewals, Sales Operations, Customer Success, Contracts Administration, or Sales Support.
  • Minimum 4 years of experience in a corporate environment.
  • Experience supporting B2B SaaS software licensing and subscription renewals.
  • Experience preparing software licensing quotations and managing renewal pipelines.
  • Strong customer relationship management and stakeholder engagement skills.
  • Strong analytical, research, and problem-solving skills.
  • Excellent Microsoft Excel skills.
  • Experience using Salesforce CRM.
  • Ability to manage multiple priorities with exceptional attention to detail.
  • Strong written and verbal communication skills.
  • Ability to work collaboratively with global teams across multiple time zones.
  • Demonstrated curiosity and willingness to continuously learn software products and licensing programs.
  • Experience with Salesforce automation or workflow configuration (preferred).
  • Experience in Sales Operations, Contracts Administration, or Software Licensing Renewals (preferred).
  • Experience with Atlassian products such as Jira and Jira Service Management, AWS Marketplace, Splunk, or Agile/DevOps software (preferred).
  • Experience working with software vendors and channel partners (preferred).
  • Exposure to subscription-based SaaS business models (preferred).

Benefits

  • Work schedule aligned to US shift timings (6:30 PM - 3:30 AM IST).
  • Opportunity to work with global stakeholders and cross-functional teams.
  • Equal opportunity employer with a strong commitment to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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