RemoteLeaf Logo
Log in Sign up

Manager, Product Support - Brand Onboarding

14 hours, 43 minutes ago
United States
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
Affiliate Marketing CRM E-commerce Influencer Marketing Salesforce Shopify
Apply Now
ShopMy

ShopMy

ShopMy is a leading platform that empowers brands and content creators through software development, affiliate marketing, influencer marketing, and creator economy services. They specialize in product promotion on social media, making them the go-to ch...

Internet Software & Services
11-50
Founded 2020
$9M raised
View All Jobs 2

Description

  • Manage a mixed Shopify and non-Shopify brand onboarding queue from post-sale through go-live.
  • Guide brands through integrations, tracking, catalog, and payment configuration.
  • Resolve onboarding blockers before they delay launches or become support tickets.
  • Drive stalled or unresponsive brands forward and maintain accurate account status notes.
  • Serve as an escalation point for Senior Associates and set standards for troubleshooting and brand communication.
  • Lead onboarding improvement initiatives using data to reduce friction, time-to-go-live, and repeat escalations.
  • Partner with Product, Engineering, Sales, and Customer Success on launch-related issues and platform improvements.
  • Create and refine onboarding checklists, documentation, and workflows, including use of AI tools to reduce manual work.

Requirements

  • Bachelor's degree or equivalent experience.
  • 3-5 years of experience in client onboarding, implementation, client success, or a related role.
  • Experience in e-commerce and/or affiliate marketing; hands-on Shopify experience strongly preferred.
  • Ability to manage a portfolio of accounts while balancing urgency, quality, and relationships.
  • Experience handling escalated or high-touch accounts, ideally for Enterprise or Premium brands.
  • Root-cause analysis and systems-thinking approach to resolving issues.
  • Ability to communicate technical issues credibly with Product and Engineering teams.
  • Ability to use data and trends to recommend process improvements.
  • Strong written and verbal communication with brands and internal teams.
  • Availability to work Eastern Time business hours, with flexibility to support brand launches as needed.

Benefits

  • Equity for all employees, in addition to cash compensation.
  • 401(k) with a 3% employer contribution that is fully vested.
  • Medical, dental, and vision coverage, including a 100% employer-paid medical option and dependent coverage.
  • No-cost virtual mental health, urgent care, and primary care support for employees and dependents.
  • Flexible PTO, birthday time off, and 13 company holidays.
  • 14 weeks of paid parental leave.
  • Remote-first work culture with an NYC headquarters.
  • Wellness, home-office, and Wellhub stipends; employer-paid disability and life insurance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Aya Healthcare

Client Enablement & Solutions Specialist, Workforce AI

Aya Healthcare 5001+ Professional Services

Aya Healthcare is seeking a Client Enablement & Solutions Specialist to help healthcare clients adopt, configure, and successfully use its Workforce AI staffing and scheduling platform.

United States Full-time Mid Level Implementation Engineer Training Specialist
$75k-$105k
1 day, 11 hours ago
Jeeves

Forward Deployed Engineer

Jeeves 201-500 Diversified Financial Services

Jeeves is hiring a Forward Deployed Engineer in Bogotá to build production solutions and lead technical onboarding for complex enterprise customers across Latin America using its stablecoin-native banking platform.

Colombia Full-time Senior Implementation Engineer
Go Node.js Python REST API SQL TypeScript
1 day, 13 hours ago
Relay Robotics

Technical Solutions Associate

Relay Robotics 51-200 Industrial Conglomerates

Relay Robotics is hiring a Technical Solutions Associate to support deployment, adoption, troubleshooting, and scalable operations for autonomous delivery robots in hospital environments.

United States Full-time Entry Level Implementation Engineer
AWS Azure DHCP DNS GCP Linux Python SQL
2 days, 14 hours ago
Relay Robotics

Enterprise Solutions Associate

Relay Robotics 51-200 Industrial Conglomerates

Relay Robotics is seeking an Enterprise Solutions Associate to support hospital customers from pre-sales planning through robot deployment, staff adoption, and expansion of autonomous delivery workflows.

United States Full-time Junior Implementation Engineer
2 days, 14 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers