Client Enablement & Solutions Specialist, Workforce AI

10 hours, 29 minutes ago
Full-time
Mid Level
Customer and Technical Support
Aya Healthcare

Aya Healthcare

Aya Healthcare is the largest healthcare staffing company in the U.S., offering travel nursing, allied staffing, and permanent placement services with a focus on excellence and innovation.

Professional Services
5001+

Description

  • Conduct client discovery sessions to understand staffing, scheduling, workflow, and technology needs.
  • Document client requirements and recommend Workforce AI solutions aligned with product capabilities.
  • Support platform configuration, data validation, workflow testing, and quality assurance before go-live.
  • Identify, document, and escalate platform defects with Product, QA, Engineering, and leadership teams.
  • Develop training plans and deliver role-based training for Workforce AI users and administrators.
  • Facilitate user acceptance testing and confirm client readiness for business-process adoption.
  • Create and maintain job aids, user guides, training materials, and other enablement resources.
  • Support go-live activities and post-launch transition to Product Support and Client Success.
  • Partner with project teams to manage timelines, risks, implementation documentation, and continuous improvements.
  • Use client feedback to inform product enhancements, scalable templates, and implementation best practices.

Requirements

  • Experience as a healthcare staffer, scheduler, or workforce management practitioner.
  • Hands-on experience delivering technical training and supporting user adoption of scheduling technology.
  • Experience using or supporting UKG WFM Pro, including implementation or rollout experience.
  • Experience working in a newly formed role or rapidly evolving organization.
  • Ability to analyze and resolve complex issues in dynamic client environments.
  • Excellent written and verbal communication skills, including simplifying complex concepts for varied audiences.
  • Strong attention to detail, organization, and ability to manage multiple priorities.
  • Collaborative, proactive approach and commitment to customer experience.

Benefits

  • Hourly pay of $36.06-$50.48, equivalent to $75,000-$105,000 annually.
  • Free premium medical, dental, life, and vision insurance.
  • Generous 401(k) match.
  • Eligible reimbursements and discretionary bonuses.
  • Paid sick leave in accordance with applicable law.
  • Unlimited discretionary time off.
  • Company-sponsored virtual events, happy hours, team-building activities, and birthday recognition.
  • Daily virtual yoga, meditation, and boot camp classes.

Interested in this position?

Apply directly on the company website

Apply Now

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