Enterprise Solutions Associate

13 hours, 1 minute ago
Full-time
Junior
Customer and Technical Support
Relay Robotics

Relay Robotics

Relay Robotics is a top robotics solutions company providing autonomous delivery and service robots through Robots as a Service (RaaS), enhancing experiences in hotels, hospitals, and offices worldwide.

Industrial Conglomerates
51-200
Founded 2013
$10M raised

Description

  • Gather customer requirements, workflow details, and site information during pre-sales assessments.
  • Support solution architects with diagrams, assessments, and configuration plans.
  • Participate in customer discovery calls and pre-deployment planning sessions.
  • Support deployment execution, including on-site robot setup, route mapping, testing, and configuration.
  • Prepare go-live documentation, schedules, and resource plans.
  • Coordinate deployment activities across Engineering, Field Operations, and Customer teams.
  • Deliver or support training for hospital staff and develop training materials and workflow guides.
  • Monitor utilization, delivery volumes, early adoption, and customer feedback.
  • Identify workflow optimization and expansion opportunities and support proposal development.
  • Document best practices and provide field feedback to Product and Engineering teams.

Requirements

  • 1–3 years of experience in operations, technology support, field services, or solution delivery.
  • Strong communication skills and comfort working directly with customer stakeholders.
  • Ability to manage multiple tasks, coordinate cross-functional teams, and work independently.
  • Willingness to travel to customer sites 20–40% of the time.
  • Experience with hardware/software deployments, mobile devices, or automation technology (preferred).
  • Exposure to logistics workflows, hospital support services, or clinical project work (preferred).
  • Experience delivering training or supporting end users in a healthcare environment (preferred).
  • Location in Florida (preferred).

Benefits

  • Opportunity to work on autonomous robotics deployments that improve healthcare operations and patient care.
  • Collaborative, mission-driven team environment.
  • High-impact role supporting the growth of healthcare automation technology.
  • Equal opportunity employer.

Interested in this position?

Apply directly on the company website

Apply Now

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