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Account Director (LATAM)

1 week, 6 days ago
Brazil
Full-time
Lead
Account Manager
Customer and Technical Support
HTTP JavaScript JSON OAuth REST API SQL
Apply Now
SHIELD

SHIELD

SHIELD specializes in providing advanced fraud prevention and risk intelligence solutions for online businesses, utilizing AI technology and device fingerprinting to enhance security and trust while minimizing the risk of fraud and abuse.

Professional Services
51-250
Founded 2008
$26M raised
View All Jobs 6

Description

  • Lead expansion efforts across a named set of existing enterprise accounts by engaging CXO-level stakeholders.
  • Participate in Value Engineering and Centres of Excellence activities within large accounts.
  • Identify business problems and work cross-functionally to develop and deliver solutions.
  • Build and maintain relationships with key decision-makers in current accounts.
  • Generate new opportunities and close deals within existing accounts.
  • Drive customer engagement and demonstrate value realization and ROI through Executive Business Reviews and other channels.
  • Collaborate daily with Sales, Engineering, Business Development, Marketing, and Product teams to create new business opportunities.
  • Proactively identify, resolve, and escalate account success blockers and critical customer issues.
  • Troubleshoot and debug client technical issues in a timely and professional manner.
  • Review account performance periodically and identify internal and external improvement opportunities.

Requirements

  • 8+ years of SaaS enterprise sales and/or account management experience with large enterprise accounts.
  • Proven ability to create new business opportunities within existing accounts.
  • Strong executive presence and ability to develop CxO-level relationships.
  • Experience leading strategic initiatives with customers.
  • Hands-on experience or knowledge of SDK, HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL is a plus.
  • Excellent verbal and written communication skills.
  • Ability to understand clients’ business goals, monetization strategies, and performance metrics.
  • Strong problem-solving skills with the ability to identify issues and deliver effective solutions.
  • Proactive mindset with the ability to spot opportunities and address issues before escalation.
  • Ability to collaborate effectively with cross-functional teams.

Interested in this position?

Apply directly on the company website

Apply Now

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