Customer Service & Admin Assistant

1 week, 4 days ago
ScaleSource

ScaleSource

ScaleSource is a staffing and recruiting company that helps businesses grow their teams with high-performing remote professionals. They offer a cost-effective solution by handling the recruitment process and providing full-time remote team members at 7...

Professional Services
11-50

Description

  • Own inbound and outbound customer communication across phone, email, SMS, and chat.
  • Manage appointments end to end, including scheduling, confirmations, reschedules, reminders, and light service recovery.
  • Maintain accurate CRM and help desk records, including notes, tags, statuses, and follow-up tasks.
  • Handle routine franchise administrative work so managers can stay focused on operations.
  • Process escalations involving billing, complaints, and franchisee issues according to onboarding SOPs.

Requirements

  • 3+ years of experience in customer-facing or administrative support roles.
  • Experience handling 60+ customer interactions per day for 6+ consecutive months.
  • 2+ years of experience using Zendesk, HubSpot, Salesforce, ServiceTitan, or a similar CRM.
  • Willingness to complete a training assessment as part of the recruitment process.
  • Professional home office setup and reliable internet connection.

Benefits

  • Remote work from home.
  • Compensation of $1,250 USD per month for the first 90 days, increasing to $1,500 USD per month after.
  • Opportunities for raises, long-term stability, and future growth for strong performers.
  • Direct exposure to U.S. franchise owners and operators.
  • Ownership of meaningful work with real responsibility from day one.
  • Experience working across multiple franchise locations.

Interested in this position?

Apply directly on the company website

Apply Now

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