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Intake Coordinator (ABA)

2 hours, 10 minutes ago
South Africa
Full-time
Junior
Project Coordinator
Sales and Business Development
CRM Monday.com Salesforce
Apply Now
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services
View All Jobs 25

Description

  • Serve as the first point of contact for incoming inquiries by phone, email, and web leads.
  • Guide prospective clients and families through the intake process from initial inquiry through onboarding.
  • Collect and verify client information, insurance details, and required documentation.
  • Coordinate assessments and intake appointments with clinical teams.
  • Maintain accurate and up-to-date records in CRM systems such as CentralReach and Monday.com.
  • Respond promptly to new leads and conduct follow-ups via phone and email.
  • Build rapport with families and clearly communicate service offerings.
  • Educate prospective clients on ABA therapy and the company’s services.
  • Convert inquiries into active clients by addressing objections and concerns.
  • Track lead progress and conversion metrics.

Requirements

  • 2+ years of experience in intake coordination, admissions, or sales, preferably in healthcare or ABA.
  • Strong sales ability with a proven track record of converting leads.
  • Excellent communication and interpersonal skills.
  • Experience working with CRM systems such as CentralReach, Salesforce, or Monday.com.
  • Knowledge of ABA therapy and insurance processes, preferred.
  • Highly organized with strong attention to detail.
  • Ability to work independently and manage multiple priorities.
  • Availability to work U.S. hours, Monday to Friday, 9 AM to 5 PM EST.
  • Remote work capability from South Africa.

Benefits

  • Remote work from home.
  • Comfortable working U.S. hours.
  • Full-time employment.
  • Salary paid in South African Rands (ZAR).

Interested in this position?

Apply directly on the company website

Apply Now

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