Employee Support Specialist (HR, Payroll & Global Employment) – EMEA

1 hour, 16 minutes ago
Full-time
Mid Level
Customer and Technical Support
Remote People

Remote People

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Professional Services
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Description

  • Own employee and client support cases across EMEA from initial inquiry through resolution.
  • Investigate issues involving payroll, payslips, tax, benefits, leave, contracts, onboarding, offboarding, and local employment processes.
  • Review case history, internal systems, documentation, and country-specific guidance to identify root causes.
  • Coordinate with Payroll, Legal, Finance, Benefits, Customer Success, and local providers to resolve cases accurately and on time.
  • Communicate clearly with stakeholders, provide updates, set expectations, and escalate issues when appropriate.
  • Manage a high-volume case queue, prioritizing urgent matters and meeting agreed SLAs.
  • Document case outcomes and identify recurring issues, knowledge gaps, and process improvements.
  • Create internal knowledge-base articles, SOPs, and scalable support processes.

Requirements

  • At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR shared services.
  • Hands-on experience supporting employees or clients across multiple EMEA countries.
  • Experience managing cases involving payroll, benefits, leave, contracts, amendments, onboarding, offboarding, or employment compliance.
  • Ability to independently investigate issues, identify appropriate stakeholders, and drive cases to resolution.
  • Experience with ticketing or case-management environments and familiarity with SLAs, quality metrics, CSAT, or case volumes.
  • Excellent written and verbal English communication skills, including the ability to explain complex information clearly.
  • Strong judgment, attention to detail, and ability to prioritize competing requests.
  • Experience with Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms preferred.

Benefits

  • Competitive salary.
  • Asynchronous working environment.
  • Remote-first or hybrid work options, depending on the role.
  • Ability to work abroad for a short period.
  • Growth opportunities within the company.
  • Necessary hardware provided to new joiners.

Interested in this position?

Apply directly on the company website

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