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Sales Operations Manager - US Remote

2 months, 2 weeks ago
United States
Full-time
Mid Level
Sales Operations
Sales and Business Development
Domo Google Analytics Power BI Salesforce Sisense Tableau
Apply Now
PerfectServe

PerfectServe

PerfectServe provides a comprehensive and secure care team collaboration platform designed to optimize provider scheduling and streamline clinical communication, thereby enhancing patient care and ensuring HIPAA compliance.

Internet Software & Services
251-1K
Founded 2000
$33M raised
View All Jobs 12

Description

  • Establish and continuously refine the operating cadence for the CX organization.
  • Align KPIs, workflows, and review cycles with strategic goals.
  • Facilitate sales-focused discussions with Account Executives and internal stakeholders.
  • Drive organizational alignment through planning cycles, performance checkpoints, and structured communication.
  • Maintain a centralized repository of business processes and analyze workflows for improvement opportunities.
  • Lead enhancements across Salesforce, SharePoint, Slack, and project management systems.
  • Produce weekly, monthly, and quarterly business reporting.
  • Deliver executive-level insights on risks, dependencies, performance, and initiative progress.
  • Develop frameworks for current and emerging metrics aligned to business goals.
  • Define, implement, and maintain KPIs in partnership with functional leaders.
  • Lead planning, execution, and delivery of complex cross-functional projects.
  • Own the communication calendar for All Hands, QBRs, and operational newsletters.
  • Lead operational initiatives that improve customer satisfaction and engagement.
  • Translate customer feedback into operational improvements.

Requirements

  • 3+ years of experience in business operations, project management, or a similar role within a healthcare SaaS company.
  • Strong project management background with proven success delivering cross-functional initiatives.
  • Advanced proficiency in Salesforce; administration or operations experience is strongly preferred.
  • Experience with process improvement methodologies; LEAN is preferred.
  • Strong analytical skills with the ability to synthesize data into actionable insights.
  • High proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.
  • Experience with BI/analytics tools such as PowerBI, Tableau, DOMO, Sisense, 6Sense, or Google Analytics.
  • Excellent communication, facilitation, and collaboration skills.
  • Ability to operate with agility and adapt to shifting priorities in a fast-paced environment.
  • Experience leading large-scale process changes or transformation initiatives (preferred).
  • Knowledge of the PerfectServe platform (preferred).
  • Experience working with physician groups, medical practices, or hospital systems (preferred).
  • Six Sigma certification, White/Yellow/Green Belt or higher (preferred).
  • Strong attention to detail, proactive problem-solving, and a self-driven mindset (preferred).

Benefits

  • Remote-first work environment.
  • Salary range of $110,000-$140,000 USD per year.
  • Health, dental, vision, life, and disability insurance options available on day one.
  • 401(k) with match that is immediately vested.
  • 17 company holidays, 2 floating holidays, and a competitive paid time off policy.
  • Internal advancement opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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