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Associate Account Manager (Hybrid)

3 weeks ago
Mexico
Full-time
Junior
Account Manager
Customer and Technical Support
HTML Salesforce
Apply Now
OpenTable

OpenTable

OpenTable is a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants. With millions of diners and tens of thousands of restaurants, OpenTable empowers the dining exp...

Consumer Services
1K-5K
Founded 1998
$48M raised
View All Jobs 16

Description

  • Build and expand trusted, long-term relationships with assigned restaurant partners.
  • Own the full customer lifecycle, including onboarding, installation, configuration, training, adoption, retention, and revenue growth.
  • Manage a defined portfolio and market segment to drive retention and reduce churn.
  • Oversee OpenTable software installations and customize solutions to fit restaurant operational needs.
  • Serve as the primary liaison for restaurant partners and resolve cross-functional issues across Product, Support, Finance, Marketing, and Sales.
  • Proactively resolve customer cases and daily tasks while maintaining timely follow-up and customer satisfaction.
  • Provide data, insights, and performance reports to help restaurants improve operations and outcomes.
  • Deliver customized product demonstrations and strategic presentations to current clients and prospects.
  • Drive engagement on the OpenTable platform to increase reservation availability and utilization.
  • Maintain accurate documentation, forecasts, pipelines, and win/loss information in account management systems such as Salesforce.
  • Deliver remote training to restaurant staff and conduct meetings via phone, email, webinars, and other virtual channels.
  • Share customer and market feedback with Product and Marketing to inform roadmap and go-to-market decisions.

Requirements

  • Proven experience in account management, consultative selling, or another customer-facing role within the restaurant or hospitality industry.
  • Deep knowledge of restaurant operations and hands-on experience working in local restaurant markets.
  • Experience working cross-functionally across multiple departments to solve complex problems and deliver outcomes.
  • Strong analytical skills with the ability to gather, interpret, and use data to support business decisions.
  • Excellent communication, listening, influencing, training, and interpersonal skills, both written and verbal.
  • Strong organization, documentation, prioritization, and time-management skills.
  • Comfort working in unstructured, fast-paced, entrepreneurial environments.
  • Experience using Salesforce or a similar CRM system; OpenTable software experience is a plus.
  • Proficiency with Microsoft Windows, Office tools, and internet-based applications; basic web design or HTML knowledge is a plus.
  • Valid driver’s license and reliable transportation for business travel; expenses are reimbursed.
  • Bilingual Spanish/English is required.
  • College or university degree is preferred.

Benefits

  • Work from (almost) anywhere for up to 20 days per year.
  • Company-paid therapy sessions through SpringHealth and a company-paid Headspace subscription.
  • Company-wide week off each year to fully recharge.
  • Paid parental leave.
  • Generous paid vacation plus time off for your birthday.
  • Paid volunteer time.
  • Career growth support including Development Dollars, leadership development, and access to thousands of on-demand e-learnings.
  • Private health, dental, and life insurance, plus a 25% vacation premium and a 30-day Christmas bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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