Modern Health

Modern Health provides a personalized mental health care platform tailored for enterprises, aiming to enhance employee resilience, productivity, and overall well-being through evidence-based services.

Health Care Providers & Services

Health Care

251-1K (799)

Founded 2017

$167M raised

8 open positions

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Client Manager (Singapore)

2 months, 2 weeks ago

Singapore

Full-time

Lead

Account Manager

Customer and Technical Support

Agile Looker Salesforce

Apply Now

Modern Health

Health Care Providers & Services

251-1K

Founded 2017

$167M raised

View All Jobs 8

Description

Manage a portfolio of enterprise accounts as the primary face of Modern Health for priority customers.
Build and maintain relationships with global stakeholders including benefit managers, HR executives, consultants, and senior business leaders.
Partner with clients to define and execute custom program strategies aligned to broader benefits offerings.
Conduct regular global account meetings and support global QBRs/ABRs and day-to-day reporting requests.
Act as the local point of contact for product updates, escalations, urgent matters, and client communication across regions.
Support implementation efforts in coordination with the US-based implementation team.
Deliver benefit overview sessions and help clients understand available training topics.
Use data and insights to identify client health trends, risks, and opportunities, and to guide strategic recommendations.
Drive engagement, utilization, retention, renewals, and product expansion outcomes.
Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to support client success and adoption.

Requirements

8+ years managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits and healthcare is a strong plus.
Proven ability to independently manage a large book of business, including 30+ customers across segments.
Fluency in English is required; additional APAC regional languages are a plus.
Experience achieving retention, adoption, renewal, and expansion targets, including large expansion opportunities.
Strong analytical and problem-solving skills with the ability to derive actionable insights from customer data tools such as Salesforce, Gainsight, and Looker.
Experience developing account strategies, handling objections, and independently negotiating with clients.
Strong presentation skills and experience leading high-visibility customer meetings or reviews such as QBRs/ABRs.
Ability to work in a fast-paced, cross-functional environment with urgency, initiative, and independence.
Must be fully authorized to work in Singapore and/or be a Singaporean resident; the role is only eligible to be performed within Singapore.
Experience with employer benefits, healthcare, or global APAC client management is preferred.

Benefits

Statutory benefits.
Access to coaches and therapists through Modern Health's platform.
Generous time off.
Company-wide Collective Pause Days.
Parental leave policy.
Professional development stipend.
Annual wellness stipend.
New hire stipend to help cover work-from-home setup costs.
Access to ModSquad Community virtual events, including ERGs, holiday activities, and team-building events.

Interested in this position?

Apply directly on the company website

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