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Account Manager - Central Queue (French Speaking)

3 weeks ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
OpenTable

OpenTable

OpenTable is a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants. With millions of diners and tens of thousands of restaurants, OpenTable empowers the dining exp...

Consumer Services
1K-5K
Founded 1998
$48M raised
View All Jobs 16

Description

  • Lead overall management of OpenTable’s most valuable customer segment.
  • Resolve customer cases and tasks on a daily basis.
  • Share data with restaurant partners to influence behavior and drive adoption.
  • Work closely with customers to increase engagement and reservation availability.
  • Respond to concerns from Customer Support and field teams.
  • Deliver remote presentations and training to restaurant customers.
  • Encourage customers to reconsider their business practices in ways that support mutual success.
  • Consistently meet and exceed team and individual goals.
  • Help reduce customer churn by demonstrating the value of OpenTable products and services.

Requirements

  • Full professional fluency in both French and English.
  • Account management experience.
  • Proven record of consultative selling and/or account management.
  • Deep knowledge of restaurant operations.
  • Self-motivated with the ability to perform under pressure and against bold goals and deadlines.
  • Strong presentation skills with the ability to challenge customers’ thinking.
  • Ability to capture and use data to advise and persuade others in business decisions.
  • Excellent communication, listening, influencing, and training skills.
  • Strong organization, documentation, and time management skills.
  • Experience with Salesforce or a similar CRM solution is a plus.
  • Bachelor’s degree and/or equivalent preferred.
  • Experience working across multiple departments in an unstructured, entrepreneurial environment.
  • High-reaching, tenacious, and results-driven mindset.

Benefits

  • Work from (almost) anywhere for up to 20 days per year.
  • Company-paid therapy sessions and a company-paid Headspace subscription.
  • Annual company-wide week off for rest and recharge.
  • Paid parental leave.
  • Generous paid vacation plus your birthday off.
  • Paid volunteer time.
  • Career development support, including Development Dollars, leadership development, and on-demand e-learnings.
  • Competitive salary range of $60,000 to $70,000 USD, plus eligibility for an annual bonus.
  • Competitive retirement and health plans, including health benefits, flexible spending account, life insurance, paid time off, and paid sick/medical/bereavement/floating holiday/paid holiday leave.

Interested in this position?

Apply directly on the company website

Apply Now

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